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Quality Assurance Specialist - Chat Monitoring

A-Line Staffing Solutions

San Antonio, TX

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Auditing, Best Practices, Call Monitoring, Coaching, Communication Skills, Computer Networks, Continuous Improvement, Cross-Functional, Customer Relations, Data Analysis, Detail Oriented, Establish Priorities, Insurance Documentation, Java IDE (Integrated Development Environments), Leadership, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Multitasking, Operational Improvement, Organizational Skills, Performance Analysis, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Quality Assurance, Quality Assurance Methodology, Quality Management, Quality Metrics, Quality Monitoring, Regulatory Compliance, Regulatory Requirements, Reporting Skills, SAP, Scorecarding, Theater, Work From Home, Writing Skills
LOCATION
San Antonio, TX
POSTED
4 days ago
Job Description

Pay Rate: $19.00 per hour

Location: San Antonio, TX 78249

Schedule: Monday-Friday, 7:30 AM-4:30 PM CT (Hybrid schedule with remote work on Fridays only)

Assignment Dates: July 13, 2026 - July 12, 2027

Assignment Type: Temporary assignment with the opportunity for extension or conversion to a permanent position based on business needs and your performance in the role.

Interview Process: Team interview

Position Overview:
The 171522 Spec 1, Quality Assurance is responsible for ensuring that interactions, processes, and deliverables meet established quality standards. This role monitors, evaluates, and improves service quality while ensuring compliance with regulatory requirements and organizational standards. The ideal candidate is highly analytical, detail-oriented, and comfortable working in a fast-paced, high-volume environment.

Primary Responsibilities:
  • Monitor and evaluate customer interactions for adherence to quality standards.
  • Perform Quality Assurance evaluations using Microsoft Forms.
  • Track, analyze, and report QA results.
  • Communicate evaluation outcomes and provide coaching and performance feedback.
  • Maintain quality assurance metrics and documentation.
  • Develop and support quality assurance processes and guidelines.
  • Collaborate with management and training teams to address performance gaps and improve service quality.
  • Prepare and present detailed quality reports to leadership and stakeholders.
  • Identify process improvement opportunities and recommend actionable solutions.
  • Ensure compliance with regulatory requirements and quality standards.
  • Support continuous improvement initiatives across operations.
Primary Time Allocation:
  • 60%: Monitor and evaluate interactions for quality compliance.
  • 15%: Collaborate with training teams and management to improve performance.
  • 10%: Prepare and present quality reports.
  • 10%: Identify and recommend process improvements.
  • 5%: Develop and maintain quality assurance processes and guidelines.
Required Qualifications:
  • Minimum of 2 years of experience in Quality Assurance or a similar role.
  • Strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office applications and quality monitoring tools.
  • Knowledge of regulatory compliance standards and quality assurance best practices.
  • Ability to review large volumes of data and interactions while maintaining accuracy.
  • Ability to prioritize multiple tasks in a fast-paced environment.
Preferred Qualifications:
  • Bachelor's degree in Business, Quality Management, or a related field.
  • Experience with Quality Assurance, auditing, or call/chat monitoring.
  • Experience evaluating performance using scorecards.
  • Experience tracking data, preparing reports, and delivering performance feedback.
  • Experience using SAP, JDE, or i5 systems.
  • HighRadius experience is a plus.
Technical Skills:
  • Microsoft Excel
  • Windows 10
  • Microsoft 365 (Outlook)
  • Microsoft Forms
  • SAP (preferred)
  • JDE (preferred)
  • i5 (preferred)
  • HighRadius (preferred)
Work Environment:
  • Hybrid schedule with remote work on Fridays only.
  • High-volume workload requiring accuracy, consistency, and strong organizational skills.
  • Opportunity to contribute to process improvements and quality initiatives.
What You Should Know Before Applying:
  • This is a hybrid position located in San Antonio, TX.
  • Candidates must be available to work Monday through Friday from 7:30 AM to 4:30 PM Central Time.
  • Strong experience with quality monitoring, evaluations, reporting, and coaching is highly preferred.
  • Candidates should be comfortable analyzing data, communicating findings, and working collaboratively with cross-functional teams.
  • Assignment extensions or permanent employment opportunities may be available based on business needs and performance.
Benefits:
  • Benefits are available to full-time employees after 90 days of employment.
  • A 401(k) with company match is available after 1 year of service.


Meet Your Recruiter

Tiona Scroggins
Staffing Manager

About Shavano Park, TX

Ready to take your career to new heights in Shavano Park, Texas? Explore our job opportunities in this vibrant community nestled in the heart of Bexar County. Shavano Park offers an unbeatable combination of suburban tranquility and easy access to the vibrant city life of San Antonio. With its proximity to attractions like the San Antonio River Walk, the historic Alamo, and the stunning Hill Country scenery, Shavano Park boasts a unique blend of culture and charm that is sure to captivate job seekers. Discover career growth opportunities in this enchanting region, where you can enjoy the local Tex-Mex cuisine, visit the McNay Art Museum, catch a show at the Majestic Theatre, or cheer on the San Antonio Spurs at the AT&T Center. Embrace a career in Shavano Park, where work-life balance is not just a dream, but a way of life.

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About the Company

A

A-Line Staffing Solutions

A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2004
WEBSITE
http://www.alinestaffing.com/

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