Sign upLog in

Quality Assurance Specialist - East Hartford, CT 06108

Amicis Global

East Hartford, CT

Apply
JOB DETAILS
SALARY
$15–$21
SKILLS
Administrative Skills, Analysis Skills, Communication Skills, Continuous Improvement, Corrective Action, Cross-Functional, Customer Support/Service, Detail Oriented, Government, Healthcare, Interpersonal Skills, Medicaid, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Management, Quality Metrics, Quality Monitoring, Systems Maintenance, Team Player, Time Management, Trend Analysis, Writing Skills
LOCATION
East Hartford, CT
POSTED
8 days ago
Quality Assurance Specialist East Hartford, CT 06108

Pay Rate: $21.75/hr
Schedule: Full-Time | 40 hours/week
Type: Contract (5/26/2026 8/25/2026)
Location: East Hartford, CT 06108

Overview

We are seeking a detail-oriented Quality Assurance Specialist to support quality monitoring and continuous improvement initiatives across multiple operational functions. This role is responsible for conducting quality reviews, identifying trends, and helping drive process improvements in a fast-paced, performance-driven environment.

The ideal candidate brings strong analytical skills, attention to detail, and the ability to communicate effectively across teams.

Key Responsibilities
  • Conduct quality reviews across multiple functional areas
  • Perform objective, concise quality assessments and document findings
  • Maintain quality performance standards (96%+ quality score, < 5% challenge rate)
  • Identify trends, gaps, and opportunities for process improvement
  • Update and maintain quality monitoring systems and reporting tools
  • Support implementation of quality processes and controls
  • Track and ensure completion of corrective actions
  • Assist with administrative tasks and cross-functional support as needed
  • Contribute to continuous improvement initiatives
Qualifications
  • College degree preferred
  • Experience in customer service, government services, healthcare, Medicaid, or similar environments preferred
  • Strong analytical, organizational, and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail and accuracy
Required Skills
  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • Ability to work independently and maintain confidentiality
  • Strong interpersonal and teamwork skills
  • Ability to type at least 30 WPM
  • Bilingual skills preferred
Work Environment
  • Office-based setting
  • Fast-paced, deadline-driven environment
  • Occasional overtime, evenings, or weekends may be required
Physical Requirements
  • Primarily seated role with frequent computer use
  • Occasional standing, walking, and light lifting (up to 10 lbs)

About the Company

A

Amicis Global

Resume Resources

Free Resume TemplatesFree Resume Builder