Quality Assurance Specialist I

We've been serving Texans for over 70 years, and our mission is bigger than banking. At Greater Texas | Aggieland Credit Union, we believe in building connections that last - with our members, our community, and our team.

Here, you'll find more than a job. You'll find a place where:

• Relationships matter. We get to know our members and walk with them through life's milestones.

• Community comes first. Giving back and making a difference is part of our DNA.

• Every role has purpose. Your work makes an impact far beyond the day-to-day.

If you have a passion for people and want to be part of something meaningful, you'll feel right at home with us.

What's in it for you?!

• Comprehensive Training & Development: You'll receive e-learning and virtual training, guided by our Learning & Development team, ensuring you're equipped with the knowledge and skills to succeed. Ongoing coaching and mentorship will help you grow into the next phase of your career.

• Career Advancement: This role offers clear growth paths, including opportunities to move into higher-level roles. Your experience with us will not only boost your resume but also position you for future success in the financial industry.

• Full Benefits Package - Enjoy competitive benefits that include:

• Rotating Saturdays and Sundays off for a healthy work-life balance.

• Choices of Medical, Dental, Vision, Life and AD&D Insurance.

• Optional Critical Illness, Accident, and Hospital Indemnity Benefits.

• 16 hours of paid volunteer time annually to give back to your community.

• Monthly accruals of vacation and sick time and several paid holidays to recharge and spend time with loved ones.

• 401k plan with up to 7% employer match to help you secure your future.?

• Tuition reimbursement for continued education and personal growth.

• Member-Centric Focus: At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs.

• Fun, Engaging Workplace: Beyond the work, we offer an inclusive culture where team bonding is key-whether it's enjoying endless coffee or participating in our frequent potlucks.

The Basics of a Quality Assurance Specialist I

• Status: Full-Time, Non-Exempt
• Work Arrangement: Hybrid (onsite during training; hybrid schedule determined with manager after successful onboarding)
• Location: HQ (12544 Riata Vista Cir, Austin, TX 78727) or Bryan/College Station
• Schedule: Monday - Friday, standard business hours with occasional flexibility based on business needs.

What you'll do as a Quality Assurance Specialist I

In this role, you'll play a critical part in delivering a seamless lending experience by ensuring consumer loan documentation is accurate, complete, and compliant. Your attention to detail and commitment to quality will help expedite the lending process while providing exceptional service to our members and internal partners.

Duties and Responsibilities:

• Loan Documentation & Quality Assurance: Prepare, review, and process consumer loan documents to ensure accuracy, completeness, and compliance with underwriting guidelines and regulatory requirements.
• Member & Internal Support: Provide exceptional service by answering questions and supporting members, vendors, and internal departments through multiple communication channels.
• Loan Processing: Manage an assigned loan queue efficiently while consistently meeting departmental Service Level Agreements (SLAs).
• Collateral Administration: Ensure liens are properly perfected and released on all collateralized loans while maintaining accurate documentation.
• Loan Operations Support: Assist Loan Officers by gathering member information, entering loan data, processing title work, resolving incomplete files, and handling paid loan documentation.
• Compliance: Obtain Nationwide Mortgage Licensing System (NMLS) certification (for applicable Real Estate Lending roles) within three months of hire. Maintain compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Due Diligence procedures, and complete all required compliance and professional development training.
• Perform other duties as assigned.

Must Haves as a Quality Assurance Specialist I

Skills

• Strong attention to detail and data accuracy
• Excellent written and verbal communication skills
• Effective organizational and time management skills
• Ability to manage multiple priorities while meeting deadlines
• Strong customer service mindset
• Team-oriented with a collaborative approach
• Proficiency in data entry and document management

Experience

• One (1) or more years of experience in customer service, document management, loan processing, or a related administrative role.

Education

• High school diploma or equivalent.

Certification

• Ability to obtain Nationwide Mortgage Licensing System (NMLS) certification within three months of hire (for applicable Real Estate Lending roles).

Nice to Haves as a Quality Assurance Specialist I

Experience

• Credit union or banking experience
• Consumer lending or loan documentation experience
• Experience working within a quality assurance or compliance-focused environment

Education

• Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field.

Due to the high volume of applications, we are unable to accept calls or status inquiries. All candidates will be notified of their status as applications are reviewed for further consideration. We truly appreciate the time you took to apply and are excited that you are considering a career with us.