Quality Assurance Specialist

Quality Assurance Specialist

Business Operations · New York · Full-time · $112,922 USD - $126,473 USD

OverviewApplication

What you will do

In this position, you will support high-quality fraud and AML financial crime monitoring by reviewing cases across both disciplines, identifying deviations, and strengthening investigative accuracy across operations. You will act as a key contributor in the first line of defense, assessing investigator decisions and adherence to procedures while delivering data-driven insights to Compliance and Operations teams. By identifying quality gaps across fraud and AML workflows, you will help drive continuous improvement, standardisation, and operational excellence. You will also contribute to training enablement by providing structured feedback and actionable insights that enhance end-to-end financial crime process quality.

Who you are

• A university degree in Finance, Law, Business Administration, Criminology, or a related field connected to financial crime prevention
• Several years of hands-on experience within AML, fraud operations, or a combined financial crime function, including alert handling, case investigations, and escalation processes
• 1-3 years of experience performing quality control reviews, peer assessments, or evaluations of investigation standards within AML and/or fraud environments
• A solid understanding of AML regulatory expectations and fraud prevention frameworks, including familiarity with FATF recommendations and relevant regional guidance
• Knowledge of common fraud typologies such as first-party fraud, account takeover, and synthetic identity, alongside core AML concepts including transaction monitoring and suspicious activity identification
• Ability to communicate investigative reasoning clearly and collaborate effectively with investigators and team leads
• Strong analytical and written communication skills, with experience contributing to quality assessments, defect documentation, and reporting
• A structured and detail-oriented approach to reviewing case work and identifying inconsistencies or procedural gaps

Awesome to have

• Progress toward or completion of a professional certification such as CAMS, ICA, or CFE
• Hands-on experience with transaction monitoring systems, AML case management platforms, or fraud detection tools
• Exposure to quality calibration sessions or control review processes within AML or fraud operations
• Interest in supporting peer development through feedback, coaching, or training initiatives
• Familiarity with quality reporting, error tracking, or trend analysis across fraud and AML case volumes

Please include a CV in English

Curious to learn more about Klarna and what it's like to work here? Explore our career site!

Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and "fair chance" ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com.

In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidates location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.

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Quality Assurance Specialist @ Klarna