Quality Assurance Specialist - Rivera Beach Resort

HGV now offers first day Benefits to our new employees!

We are looking for a driven individual, with an active CA Notary Commission, who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist, you serve as the primary liaison between customers and the contractual aspects of their new purchases. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you possess strong customer service skills and administrative experience, this opportunity could be an excellent fit for you! Pay Range: $30 - $33 per hour depending upon experience.

Why You'll Like it Here:

• Start Day One Strong - Medical, dental, and vision coverage from your first day
• PTO That Fits Your Lifestyle - Travel, recharge, or just relax
• Travel Like an Insider - Stay at Hilton properties starting at $40/night + dining discounts
• Get Paid Your Way - Early access to your paycheck with DailyPay
• Plan for Your Future - Automatic enrollment in our retirement savings plan
• Room to Grow - Real career advancement opportunities within the company

What You'll Do:

• Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
• Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners
• Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
• Offer technical support and advice to owners regarding product features and associated services.

What You'll Bring:

• Active California notary public commission
• High School Diploma/GED
• 1 or more years of customer service experience
• Ability to work flexible schedules to include mornings, evenings, weekends and holidays
• Strong ability to efficiently resolve complex customer service issues

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• More than 1 year of experience in notarizing contract documents
• BA/BS/Bachelor's Degree
• Active California real estate license

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.