Quality Assurance Specialist

Quality Assurance Specialist

Salary

$22.12 - $23.50 Hourly

Location

Tulsa, OK

Job Type

Full-time

Job Number

4942F-10-26

Department

Academic Advising

Opening Date

10/05/2026

Work Schedule

Monday - Thursday 9am-6pm, Friday 8am-5pm, Some nights and weekends

Campus

Northeast

About TCC

Tulsa Community College is committed to creating positive work environments that support the success of the full range of our employees. We believe that employees who feel valued and respected will create policies, programs, practices, and services to effectively meet the needs and exceed the expectations of our students and employees. We are committed to hiring and retaining culturally competent faculty and staff at all levels of the organization who continue to deepen their skills and competencies to serve the full range of our community.

• Description
• Benefits
• Questions

Job Summary

This role provides operational support to the Academic Advising department. Primary functions willinclude supporting students through enrollment processing, evaluating course applicability to programs of study, assisting with systems improvements, conducting outreach, managing general phone calls, facilitating appointment arrangements, and responding to emails to support the enrollment and retention goals of the college.

Essential Duties

Process all registration, audit, and withdraw requests in an accurate and timely manner.

Review and communicate with advisors and students regarding TCC's Course Program of Study guidelines.

Respond to the Academic Advising email and hotline for generic advice.

Process major change requests accurately and timely.

Minimum Qualifications

Bachelor's degree in psychology, sociology, student personnel counseling, or a related field.

Demonstrated Academic Advising experience.

Ability to synthesize complex cognitive information for a variety of sources to reach a conclusion.

Ability to continuously monitor and observe instant messages, phones, and communication systems.

Ability to interact with a computer and relevant software for extended periods of time.

Basic proficiency with the Microsoft Office Suite and Banner ERP.

Preferred Qualifications

Higher Education experience.

3 years Academic Advising experience.

TCC values our employees by providing a benefit package as a significant component of your compensation package.

Our benefits have been designed to provide important protection for you and your family in the case of illness, injury, or even death.

Full-time Benefits Guide

Full-time Benefits Summary

01

Drawing from your previous professional work experience, describe a time you identified and communicated an error that others had missed, whether in a record, a document, data, or a process. Include your role at the time, how you noticed the error, who you told and how, and how it was resolved.

02

Drawing from your previous professional work experience, describe a time you worked with coworkers or other departments to complete a task or solve a problem. Include what you personally contributed, any difficulty or disagreement that came up, and how it turned out, including anything that didnt go well.

Required Question

Employer Tulsa Community College