Quality Assurance Specialist Position Summary The Quality Assurance & Compliance Specialist is responsible for conducting quality assurance reviews, documenting compliance findings, coordinating support resources, and partnering with franchisees to address operational and compliance gaps. This role works closely with cross-functional teams to evaluate adherence to company standards, provide actionable recommendations, and support continuous improvement initiatives. The Specialist serves as a key resource in maintaining quality assurance processes, ensuring accurate documentation, and helping franchisees achieve and sustain compliance. Some travel may be required. Responsibilities Quality Assurance Reviews - Execute initial Quality Assurance Reviews (QARs) in accordance with established standards, procedures, and timelines.
- Evaluate operational, brand, and compliance performance against company requirements.
- Document findings, observations, and recommendations accurately and thoroughly.
- Escalate reevaluation QARs and significant compliance concerns to management for further review and action.
Compliance Monitoring & Documentation - Maintain accurate QAR documentation, records, and supporting materials within designated systems and databases.
- Ensure all review findings, communications, and corrective action requirements are properly recorded and tracked.
- Monitor compliance progress and maintain organized records of franchisee responses and resolutions.
Franchisee Support & Corrective Action - Provide franchisees with clear, actionable feedback regarding quality assurance findings and compliance expectations.
- Partner with franchisees to develop and implement corrective action plans that address identified deficiencies.
- Monitor progress toward corrective actions and follow up to ensure timely resolution of compliance gaps.
- Serve as a resource for franchisees seeking clarification on operational standards, quality requirements, and compliance expectations.
Cross-Functional Coordination - Coordinate with cross-functional departments to support franchisees in resolving operational and compliance issues.
- Facilitate communication between departments to ensure appropriate resources are engaged and corrective actions are completed.
- Assist in scheduling, organizing, and supporting quality assurance activities and follow-up reviews.
Reporting & Continuous Improvement - Prepare reports and summaries related to quality assurance findings, compliance trends, and corrective action progress.
- Identify recurring compliance issues and recommend opportunities for process improvement.
- Support ongoing initiatives designed to enhance operational consistency, quality standards, and franchisee performance.
Additional Responsibilities - Maintain confidentiality of sensitive business information and compliance records.
- Stay informed of company policies, operational standards, and compliance requirements.
- Perform other duties and special projects as assigned.
Qualifications - Bachelor's degree in Business Administration, Operations, Education, Quality Management, or a related field, or equivalent work experience.
- 2–4 years of experience in quality assurance, compliance, operations, franchise support, customer service, or a related role.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to document findings accurately.
- Proficiency with Microsoft Office Suite and database management systems.
Preferred - Experience working in a franchise, multi-unit, retail, education, or service-based environment.
- Experience conducting audits, evaluations, inspections, or compliance reviews.
- Familiarity with corrective action planning and performance improvement processes.
Perks: - Paid bi-weekly
- Company Paid Holidays
- Flexible Paid Time Off
- Paid Parental Leave
- Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
- Competitive 401(k) Program with employer matching contributions
- Daily dress code of “business casual”
- A positive work environment
- And much, much more
Company Description Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit www.unleashedbrands.com. Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex. Commitment to Equal Opportunity Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. ADA Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Unleashed Brands is proud to be an equal-opportunity employer.
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