Quality Assurance Staff Analyst

Quality Assurance Staff Analyst

Salary

$18.00 - $21.00 Hourly

Location

Utility Field Operations Center 3304 Lake Woodard Drive, Raleigh, NC

Job Type

Temporary - 99999999

Job Number

2026-00649

Department

Temporary

Opening Date

09/02/2026

Closing Date

9/2/2026 11:59 PM Eastern

Work Hours

Monday - Friday; 8:00 am to 2:00 pm

Hiring Range

$18.00 - $21.00

• Description
• Benefits
• Questions

Job Description

Raleigh Water is the City of Raleigh's publicly owned water utility, providing clean, award-winning drinking water and reliable wastewater services to residents across Raleigh and its merger communities. The department operates multiple treatment facilities and manages thousands of miles of water and sewer infrastructure, delivering essential public health and environmental protection services.

The Staff Analyst supports this mission by ensuring data used across Raleigh Water's systems is accurate, complete, and usable. This role performs systematic validation of records, executes data cleanup and housekeeping activities to archive legacy information and upload new documents, and conducts ongoing audits to keep systems up-to-date. The position partners with operations and technology teams to implement quality controls, document standards, and continuous improvements for data integrity and compliance.

About You:

You are detail-oriented and methodical, with a strong sense of ownership for data quality. You enjoy building repeatable processes, documenting standards, and collaborating with colleagues to resolve inconsistencies. You are comfortable working with spreadsheets, document repositories, and business systems, and you communicate clearly about findings, risks, and next steps.

About Us:

Raleigh Water's Performance Quality Assurance Group (PQA) and divisional partners rely on accurate information to plan, operate, and report on essential services. By maintaining high-quality data, we improve decision-making, service reliability, and regulatory compliance. We value collaboration, integrity, and continuous improvement.

This is a part-time, temporary position not to exceed 1,000 worked per year.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Validate data in Raleigh Water systems to ensure accuracy, completeness, and consistency

• Execute cleanup/housekeeping to archive outdated or redundant records in accordance with retention standards

• Prepare, upload, and index new documents and metadata so information is searchable and retrievable

• Conduct recurring audits and exception reviews; document findings and drive corrective updates

• Develop and maintain checklists, SOPs, and dashboards for data quality controls and monitoring

• Collaborate with system owners to resolve data issues, standardize formats, and improve workflows

• Track work in spreadsheets or ticketing tools; produce status reports and metrics on backlog closure and audit outcomes.

• Support training and user guidance on document standards, naming conventions, and retention practices

Typical Qualifications

Education and Experience:

High School diploma or G.E.D. equivalency and 1 year experience in data management, records management, document control, or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.

Preferred Qualifications:

• Bachelor's degree (4-year) in business, information management, public administration, or related field

• 3+ years of experience performing data validation, document control, or system auditing in a government or utility environment

• Intermediate proficiency with spreadsheets and document repositories; familiarity with data quality principles and retention policies

Additional Information

Knowledge, Skills and Abilities:

• Knowledge of data quality concepts, records retention, and document control practices

• Skill in organizing, analyzing, and reconciling data using spreadsheets and structured templates

• Ability to maintain accuracy, follow standards, and document repeatable procedures

• Ability to communicate clearly with stakeholders and escalate issues appropriately

• Ability to work independently to manage backlogs and meet deadlines in a fast-paced environment

ADA and Other Requirements:

Work Environment and Physical Effort:

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of forcefrequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:

Work is typically performed in an office or similar indoor environment.

Work Exposures:

Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to Individuals who are hostile or irate.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

When you join the City of Raleigh's work family as a full-time employee, your benefits are an important part of your "total rewards". Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.

To find out about the Citys benefits package, and other programs, please visit our Employee Benefits page: https://raleighnc.gov/services/jobs-and-volunteering/pay-and-benefits

The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh's benefits.

01

Please select your highest level of education completed.

• Some high school
• High school diploma (or GED)
• Some college
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02

How much relevant or comparable work experience do you have in data management, records management, document control, or a related field?

• None
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 to less than 4 years
• 4 to less than 5 years
• 5 to less than 6 years
• 6 to less than 7 years
• 7 to less than 8 years
• 8 to less than 9 years
• 9 to less than 10 years
• 10 years or more

03

Have you ever been terminated or forced to resign from a position?

• Yes
• No

04

If you answered "yes" to being terminated or forced to resign, please provide an explanation and the date.

05

Describe your experience performing data validation and system audits.

06

Provide an example of a document archiving project you completed, including standards used and outcomes achieved.

07

Which tools have you used to track data cleanup work (e.g., spreadsheets, ticketing systems), and how did you report progress?

Required Question

Employer City of Raleigh North Carolina

Address 222 W. Hargett St.

Raleigh, North Carolina, 27601

Website https://raleighnc.gov