Quality Assurance Supervisor

Quality Assurance Supervisor

Adairsville, GA (Onsite)

About the Role

We are seeking a Quality Assurance Supervisor to serve as a key leader within our After Sales Quality & Support team. This role acts as the primary liaison for high-value OEM, distributor, and dealer partners while driving quality, warranty performance, and customer experience across our industrial engine network.

This is a hands-on leadership role that blends technical expertise, customer engagement, and strategic problem-solving. You will play a critical part in improving product performance, supporting field operations, and ensuring exceptional post-sales service delivery.

What You'll Do

Leadership & Strategy

• Lead initiatives focused on warranty operations, quality assurance, and customer experience improvement
• Supervise Quality Assurance Engineering activities and performance metrics
• Drive continuous improvement of quality processes, policies, and procedures
• Partner with global teams, including Japan, to resolve technical and quality issues

Warranty & Data Analysis

• Analyze warranty claim data using tools like Power BI to identify trends and root causes
• Develop failure rate and cost reduction reports to improve market quality
• Oversee warranty adjudication processes for complex and high-impact cases

Customer & Partner Engagement

• Serve as the primary liaison for OEM, distributor, and dealer accounts
• Lead cross-functional discussions to resolve escalated issues
• Support executive-level communications and strategic account reviews
• Maintain strong relationships across the service network

Technical Support & Field Operations

• Provide advanced onsite technical support including diagnostics and repair oversight
• Conduct field visits for audits, investigations, and rework supervision
• Support ECU/ECM programming and integration efforts
• Develop and deliver training programs for service providers

Communication & Continuous Improvement

• Create and distribute technical service bulletins and updates
• Track and communicate Product Improvement Programs (PIPs)
• Enhance service network capabilities through training and documentation

What We're Looking For

Experience

• 3+ years of hands-on technical or diagnostic experience in:

• Agricultural, Construction, Marine, Heavy Equipment, or Automotive industries

• Experience supporting OEMs, dealers, or service networks

Technical Knowledge

• Strong understanding of diesel engines and equipment repair
• Experience with diagnostics tools (Volt Ohm meters, CAN bus, OBD II, etc.)
• Familiarity with Tier 3 & Tier 4 emissions equipment

Skills

• Strong problem-solving and analytical skills
• Ability to interpret data and drive actionable insights
• Excellent communication skills across technical and non-technical audiences
• Ability to work effectively in fast-paced, high-pressure environments

Tools & Systems

• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Experience with Power BI preferred
• CRM experience (Salesforce or similar) a plus

Additional Qualifications

• Bachelor's degree in Engineering preferred (or equivalent experience)
• Ability to travel up to 15% (domestic and international)
• Bilingual English/Japanese is a plus

Key Competencies

• Quality Focus
• Customer Focus
• Communication
• Reliability

Why Join Us?

This is an opportunity to step into a high-impact role where you'll influence product quality, customer satisfaction, and operational excellence across a growing industrial engine network. You'll work closely with global teams, lead meaningful initiatives, and help shape the future of after-sales support.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.