Quality Assurance Supervisor

Shift: 8:30pm to 5:00am on Sunday, Monday, Tuesday, Wednesday, Saturday with Thursday and Friday off

Essential Functions:

• Tracks all maintenance calls identified by Chimes and enters into Maximo daily
• Tracks janitorial work orders, analyses data and generates reports as required
• Collects data, identifies trends and interprets/analyzes data in weekly and monthly reporting to include tracking QC inspection results, , evaluating response times, identifying recurring deficiencies, recommends improvement opportunities, generates graphs and charts to illustrate data analysis results
• Trains staff on use of Restroom Alert and JAMS
• Complies with all Agency policies & procedures and follows contract specifications
• Handles duties with judgement, tact, and accuracy
• Utilizes an Android device and computer for data input and retrieval of information as required
• Sets up, handles, maintains, and forwards all paperwork and reports in a timely manner
• Maintains flow and output of work
• Maintains continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to concerns and provide information as required
• React immediately to custodial emergency situations
• Create, track, trend and analyze terminal use based on data furnished by MAA, direct observation or other data collected by Chimes
• Analyze reports and requests to determine action needed, recommends corrective action as required
• Act as QA Manager when QA Manager is unavailable
• Oversee and inspect the cleaning activities of the custodial staff assigned to a specific area of responsibility.
• Identify sub-standard cleaning procedures, processes and misuse of materials and assist in correcting any deficiencies found
• Provides assistance to visitors, coworkers and employees as needed
• Attends all meetings and in-service training and relates information to employees
• Passes and complies with CPR/first aid training and OSHA training
• Attends work regularly and follows assigned schedule
• Works cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, customers, vendors, and the public
• Maintains confidentiality
• Observes BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
• Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)

Secondary Functions:

• Performs data analysis and develops reports upon MAA request
• Performs other duties as required

                  *Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands:

• Ability to sit for long periods of time
• Ability to bend and reach overhead
• Ability to place documents in and retrieve them from file cabinets
• Ability to lift, carry, and push up to 20 lbs. regularly and up to 50 lbs. as needed
• Ability to stand/walk for long periods of time

Job Competencies Needed for Success on the Job:                      

• Ability to work independently and collaboratively with others
• Ability to communicate effectively with employees and MAA staff
• Ability to follow instructions accurately
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to read, write, and speak (communicate and relate information) English
• Ability to type and use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to maintain and submit reports, logs, and other paperwork or electronic documents in a timely manner
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to use and care for equipment properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly according to assigned schedule and company policies
• Ability to work a flexible schedule as required including weekends and holidays
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to comply with all building, security, and company policies and procedures

Other requirements if applicable for position:

• Valid driver’s license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures

Essential Personnel:

      This position is designated as essential.  This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility.

Education:

• Bachelor’s degree preferred
• Valid CPR/FR certification preferred
• Knowledge of typing, filing, and office procedures
• Knowledge of electronic tracking systems such as MAXIMO, JAMS, Restroom Alert
• Knowledge and ability to use Microsoft Word, Excel and Power Point

Experience:

• Minimum of two (2) years’ experience in managerial positions including administrative and supervisory oversight
• Previous experience with Maximo, JAMS and Restroom Alert preferred
• Previous experience in custodial operations preferred
• Thorough knowledge of standard English, basic arithmetic, and modern office methods and equipment
• Proficient in Microsoft Suite programs
• High degree of skill in typing and computer utilization

Notes:                        

• At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience