Change Control, Coaching, Continuous Improvement, Corrective and Preventative Action (CAPA) Systems, Customer Relations, Customer Support/Service, Data Analysis, Document Control, Internal Audit, Logistics, Maintain Compliance, Operations, People Management, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Program Control, QA Partner Testing Software, Quality Assurance, Quality Control, Quality Management, Quality Metrics, Regulations, Regulatory Requirements, Standard Operating Procedures (SOP), Supply Chain, Training/Teaching, Writing Skills
Quality Assurance Supervisor US-N
Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you.
Job Description
Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.
Responsibilities
- Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including:
- Management review
- CAPA management
- Internal quality audits
- Quality self-assessments
- Change control
- Document control
- Standard operating procedures/work instructions
- Provide support on key regulatory, customer, and 3rd party audits.
- Track, monitor, and report quality assurance metrics for the site.
- Monitor the training and development of site associates to ensure compliance to processes and regulations.
- Be a customer point of contact for QA related issues/initiatives as assigned.
- Partner with QA management to develop, distribute, and maintain regular management reports.
- Meet regulatory requirements relevant to their operations on a daily basis.
- Ensure customer service and business standards requirements are met daily.
- Plan, conduct, and act upon inspection processes (e.g., Gemba Standards Confirmation) on a daily basis.
- Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g., Operators, QA Tech I, QA Tech II, etc.).
- Other duties as assigned.
Required Education and Experience
- Bachelors Degree preferred.
- Some knowledge of QA preferred.
- People management experience preferred.
- Sufficient computer application experience.
- Strong written and verbal communication.
- Data analysis experience.
- Training and facilitation skills.
- Self-management.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K, and a generous PTO policy. Our Organization is an equal opportunity employer.