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Quality Assurance Technician

Millenniumsoft

Stuart, FL

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JOB DETAILS
SKILLS
Apple, Cloud Applications, Communication Skills, Computer Services, Customer Satisfaction, Customer Support/Service, Help Desk, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Mobile Technology, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Research Skills, Software Administration, Team Player, Technical Support, Writing Skills, iOS
LOCATION
Stuart, FL
POSTED
5 days ago
Roles & Responsibilities

  • Ensure customer satisfaction in problem resolution and document all interactions.
  • Use a knowledgebase to find solutions and follow up with customers.
  • Provide information about computing services and adhere to company IT policies.
  • Resolve issues with networked services, working in teams specializing in Windows computing and supporting managed Apple mobile devices.
  • Maintain knowledge of applications and services, staying aware of relevant changes.
  • Attend regular meetings and training activities.
  • Perform other assigned duties.
Experience Required
  • Past work experience in a high-traffic customer service setting.
Skills & Certifications
  • Excellent verbal and written communication skills.
  • Knowledge of end-user technical support concepts, practices, and procedures.
  • Strong customer service experience and phone etiquette.
  • Strong problem-solving and research skills.
  • Experience with Microsoft applications and cloud services.
  • Functional knowledge of Windows computing and iOS mobile devices.
Eligibilities & qualifications
  • High School Diploma or equivalent Information Technology training.
  • Degree in a related field and/or 1-year IT work experience.
Physical Demands
  • Frequent reaching, kneeling, bending, standing, walking, sitting; use of hands to finger, handle, or feel and talk or hear.
  • Occasionally required to stand and lift/move up to 45 lbs.
Work Environment
  • Tasks performed in a temperature-controlled office environment.
  • Noise level is usually moderate.
  • Minimal exposure to hazards or physical risks.

About the Company

M

Millenniumsoft

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