Quality Assurance Trainer I - Bluecard

• Conducts audits in the operational areas to include:

• Monthly audits to monitor controls and performance.

• Document and review findings with operational staff and management.

• Track audit results and spot error trends to identify training needs and process improvements.

• Perform other functions to include:

• Identify specific case/scenarios beneficial for information sharing and lead discussions of case/scenario in unit meetings.

• Conducts audit for new hires and operational staff learning new functions, transitioning to new system changes or processing procedures.

• Develop reference and training documentation.

• Review documents and attend meetings relating to business requirements or system changes.

• Regularly participate in process and operational improvement activities.

• Performs all other miscellaneous responsibilities and duties as assigned or directed.

#LI-Hybrid