Quality Care Management Coordinator

Quality Care Management Coordinator

Salary

$109,179.20 - $131,580.80 Annually

Location

County of Santa Barbara - All locations, CA

Job Type

Full-time

Job Number

26-7570-02 (O/BW)

Department

Behavioral Wellness

Opening Date

07/24/2026

Closing Date

8/4/2026 5:00 PM Pacific

• Description
• Benefits
• Questions

Description

The County of Santa Barbara Behavioral Wellness Department is accepting applications to fill one (1) full-time Quality Care Management (QCM) Coordinator vacancy.

This position may be based at any County work location within Santa Barbara County. The selected candidate will be required to travel between Santa Barbara, Santa Maria, and Lompoc as part of their regular duties. The role offers some flexibility for hybrid remote work, subject to departmental and position needs. Note: All County employees approved for remote work must maintain a designated remote work location within the state of California.

Quality Care Management (QCM) Coordinator is the working title for this position and encompasses the concept that the incumbent will work performing the duties of a Quality Assurance Coordinator. The County job classification associated with this title is Quality Assurance Coordinator.

We are also establishing one employment list to fill future full-time, part-time, and extra-help (temporary) and *1414 vacancies.

• 1414 vacancies may occur as a result of a leave of absence (Civil Service Rule 1414) and the duration of the appointment shall be subject to the return of the individual who is on leave. A person who is appointed to a position under Civil Service Rule 1414 may be able to transition into a regular position in the classification without re-application or re-testing, depending on the performance of the appointee and the needs of the department.

THE POSITION:

This position works within the Quality Care Management division of the Behavioral Wellness Department. The Quality Care Management Coordinator reports to the Quality Care Management Program Manager. Under general direction, the selected incumbent will conduct and coordinate quality improvement and utilization review activities of mental health and alcohol and other drug services for the Department of Behavioral Wellness and for contracted providers; and perform related duties as required.

Incumbents in this class work in a system of interdisciplinary departmental teams and/or contract service agencies providing assessment, prevention, intervention, treatment, and related ancillary support services via an integrated service delivery system to people with alcohol and other drug related problems, mental illness, and/or co-occurring conditions.

ABOUT THE DEPARTMENT:

The County of Santa Barbaras Department of Behavioral Wellness is responsible for ensuring the provision of mental health services mandated by the State of California for children with serious emotional disturbance, adults with serious mental illness, and all Medi-Cal beneficiaries with specialty mental health needs. Behavioral Wellness also provides substance use disorder treatment services for Medi-Cal beneficiaries. Our Mission is to promote the prevention of and recovery from addiction and mental illness among individuals; families and communities by providing effective leadership and delivering state-of-the-art, culturally competent services that are guided by measurable client-specific outcomes. Behavioral Wellness annually provides treatment, rehabilitation and support services to approximately 9,800 clients (3,000 children/adolescents and 6,900 adults) with mental illness and 4,500 clients with substance use disorders. For more information, please visit: www.countyofsb.org/behavioral-wellness

The Ideal Candidate will have:

• Knowledge of California Mental Health Plan and Drug Medi-Cal Organized Delivery Systems including recently enacted laws tied to the Managed Care Final Rule and Drug Medi-Cal Organized Delivery System.
• Demonstrated ability to develop and maintain sound working relationships with people of diverse backgrounds and personalities.
• Experience in clinical and/or managed care planning and oversight.
• Strong background as a licensed mental health professional.
• Experience and/or education in alcohol and other drug services.
• Detail oriented while handling multiple projects with competing priorities.
• Processes, interprets and communicates complex contractual information to internal and external clients.
• Open to change and new information and ability to adapt behavior and work methods in response to new information, changing conditions, and unexpected obstacles.
• Bilingual skills in English/Spanish are highly desirable but not required.

Examples of Duties

• Develops and implements policies and procedures for the quality improvement function to assure the effective utilization of medical or psychiatric services, and appropriate service reimbursement; reviews requests for authorization of services to determine whether the diagnosis and proposed treatment fall within the criteria for service reimbursement and authorizes treatment or refers the request to a higher medical authority; and authorizes reimbursement of contracted inpatient and outpatient services.
• Collects and reviews statistics of services provided using automated systems to determine effectiveness and quality of care provided and to assess whether changes in the program are necessary to provide optimum health or psychiatric care in the most cost-effective manner; and generates reports from automated system.
• Works with beneficiaries, providers, co-workers, and other public agencies to discuss or explain services provided or denied, give direction or authorization for specialized treatments, and establish eligibility of beneficiaries for services.
• Collaborates with fiscal intermediaries, medical staff or mental health professionals, and others to review and interpret patient records and documentation when requests/claims for reimbursements are denied; writes narrative and statistical reports on utilization reviews; and prepares correspondence using word processing software.
• Reviews state regulations; reviews policies and procedures and makes recommendations to management on methods to conform to regulations; educates staff on regulation changes; meets regularly with care providers to identify and address quality improvement issues; and conducts training sessions for clinical and support staff on documentation.
• Assigns, reviews, and evaluates the work of professional, technical, and clerical staff.

Employment Standards

Applicants must meet the employment standards (minimum qualifications) list below to be considered for this position. Detailed information should be included in the application.

• Three years of clinical experience as a licensed mental health professional as defined by California Code of Regulations, Title 9, Chapter 11, §1770 (including registered nurses, licensed clinical social workers, and marriage and family therapists). Work must have included some experience planning, organizing, and evaluating program operations and staff; or,
• Three years of clinical experience as an ASW or MFT intern or other waivered/registered Point of Authorization staff as defined by California Code of Regulations, Title 9, Chapter 11, §1770 and 1820.200. Work must have included some experience planning, organizing, and evaluating program operations and staff; or,
• A combination of training, education, experience, and licensure or registration that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Professional Licensure: Where licensure is required, applicants must possess licensure in their profession at the time of application. Initial appointment may be based upon comparable licensure in any state; however, California licensure is required within two years of appointment as a condition of continued employment.

Additional Requirements: This position requires travel within the County on a weekly basis. A valid California Class C Driver's License will be required at the time of appointment.

Knowledge of: State regulations applicable to treatment and reimbursement under Medi-Cal and other third party payers; basic utilization review procedures and techniques; medical and surgical, mental health, or alcohol and drug diagnoses, procedures, and types of treatment; basic principles and practices of supervision; and English grammar and usage.

Ability to: Prepare and maintain accurate records; interpret rules and regulations; read and understand patient records; work tactfully and effectively with staff, patients, families, fiscal intermediaries, and providers; prepare clear and concise reports using correct grammar, punctuation, and spelling; maintain objectivity and confidentiality; gather and analyze data, draw conclusions, and make recommendations; communicate effectively, both one on one and in groups; and use word processing, spreadsheet, and database applications on personal computer.

Supplemental Information

APPLICATION & SELECTION PROCESS:

• Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
• Supplemental Questionnaire Ranking: Candidates' response to the required supplemental questionnaire will be evaluated and scored. Candidates' final score and rank on the employment list will be determined by their responses to the supplemental questionnaire. This process may be eliminated if there are fewer than eleven (11) qualified candidates.

Applicants must receive a percentage score of at least 70 on the supplemental questionnaire to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive written notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.

CONDITIONAL JOB OFFER:

• Live Scan and Background Check: Once a conditional offer of employment has been made, the selected candidates appointment is contingent upon successful completion of a Live Scan and background check which includes a conviction history check, and satisfactory reference checks. A Live Scan is electronic fingerprint scanning that is certified by the State Department of Justice. Further instructions about when and how to complete the Live Scan will be included in the offer letter. Appointee will be subject to a post-offer medical evaluation or examination.
• The appointee must satisfactorily complete a one-year probationary period.
• Background Investigation: Finalists for positions in this class will be required to pass a pre-offer, job-related background investigation.

Recruiters will communicate with applicant by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. The County of Santa Barbara will not release any applicants email address to a third party.

REASONABLE ACCOMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.

Disaster Service Worker: Pursuant to Governmental code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.

Equal Employment Opportunity (EEO) Statement

The County of Santa Barbara provides equal employment opportunities to all employees and applicants and prohibits discrimination, harassment, and retaliation of any type with regard to any characteristic or status protected by any federal law, state law, or Santa Barbara County ordinance. The County continues to be committed to a merit-based selection process and to eliminating barriers to attracting and retaining top qualified candidates. The County has a long-standing practice of providing a work environment that respects the dignity of individual employees and values their contributions to our organization.

APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: August 4, 2026 at 4:59 PM PST. Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.

For questions about this recruitment, please contact Natalie Alvarado at nalvarado@countyofsb.org

Retirement Plans

• Generous County Defined Benefit Plan
• Eligible to participate in 457(b) Deferred Compensation Plan
• Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans
• For more information on our retirement plans, please visit: https://www.sbcers.org/ and http://www.santabarbara457.com

Health Benefits

• Choice of dental, vision and medical plans. In addition to the Benefit Allowance noted above, the County contributes toward medical premiums and dental premiums
• On-Site Employee Health Clinics in Santa Barbara and Santa Maria which provide ongoing and episodic services to eligible employees and their eligible dependents
• Employee Assistance Program (EAP) offers free, confidential assistance with personal and workplace problems to employees and their immediate family members
• Healthcare Advocacy Program to help employees navigate the complexities of health plan benefits
• Available Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Supplemental Term or Whole Life Insurance, Personal Accident Insurance, Critical Illness Insurance, Accident Insurance and more!
• For more information on our health benefits, please visit: https://www.countyofsb.org/4012/Health-Benefits

Paid Time Off

• Vacation Leave 12 to 25 days per year depending on length of public employment
• Sick Leave 12 days annually with unlimited accumulation, one year of which can be converted to service credit upon retirement
• Paid Holidays based on bargaining unit (view the compensation summary for this bargaining unit, link below)
• Alternative Transportation Benefit (TDM) up to 2 days of additional vacation for using alternative methods of commuting
• For more information on Paid Time Off please view the Compensation Summary for this bargaining unit (available below)

Miscellaneous Benefits

• County Paid Term Life Insurance
• County Paid Long Term Disability Insurance
• Childcare and Employee Discounts
• Relocation Assistance may apply
• Flexible work schedule may apply
• For more information on all of these benefits, please visit: https://www.countyofsb.org/4013/24636/WorkLife-Benefits

Compensation Summary

• To view the Compensation Summary specific to the bargaining unit for this position (link to full Memorandum of Understanding also available at bottom of the summary), please visit: https://www.countyofsb.org/3085/SEIU-Local-620
• This benefits list is for convenience only; please refer to the Memorandum of Understanding for complete details of terms and conditions. Amounts are generally prorated for part-time employment.

01

I acknowledge that it is my responsibility as an applicant to provide sufficient information on my application to demonstrate that my education and experience meets the employment standards (minimum qualifications) for this position as detailed in the job bulletin. I further acknowledge that if the County determines that I do not meet the employment standards there will be no opportunity for me to provide additional information regarding my application after the closing date listed on the job bulletin. Therefore, I understand that before submitting a job application, it is important that I review the job bulletin thoroughly and ensure that my application clearly reflects how my education and experience meets the employment standards at the time I submit my application.

• I understand

02

I understand, as part of the application process, a completed supplemental questionnaire must be submitted along with the standard application form. Resumes will be accepted, but NOT in lieu of a completed application and supplemental questionnaire

• I understand

03

The Human Resources Department communicates with all applicants through e-mail. Please make sure your email address is entered correctly and it is current. If you feel you are not receiving your emails, please check your spam or junk inbox for our emails. Please check the selection process on the job posting for important dates and reach out to the recruiter if you have not received any email communications from the County within one week of the closing date (or two weeks after your application date for continuous recruitments).

• I understand

04

Please make sure you provide your education, applicable licenses and work experience on your application. All applicants must meet one of the requirements (minimum qualifications) listed below at the time of application. It is the applicants responsibility to provide all supporting information on their application, and not on a resume. All information may be verified as true and correct. Please check which employment standard you meet. If you realize you do not meet one of the qualifications listed below or do not provide enough information on how you meet the employment standard you selected; your application will not be accepted.

• I understand

05

To be considered for this position your application must CLEARLY state how you meet the requirements under EMPLOYMENT STANDARDS on the Job Bulletin or you will not be considered for this position. If you are unsure, go back and review your application before continuing. Which Employment Standard did you clearly state on your application? Make sure your application reflects this information and provide a copy of your transcript. Your application will not be accepted if you fail to provide the required information.

• I have three (3) years of clinical experience as a licensed mental health professional as defined by California Code of Regulations, Title 9, Chapter 11, §1770 (including registered nurses, licensed clinical social workers, and marriage and family therapists). Work must have included some experience planning, organizing, and evaluating program operations and staff.
• I have three (3) years of clinical experience as an ASW or MFT intern or other waivered/registered Point of Authorization staff as defined by California Code of Regulations, Title 9, Chapter 11, §1770 and 1820.200. Work must have included some experience planning, organizing, and evaluating program operations and staff.
• I have a combination of training, education, experience, and licensure or registration that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.
• None of the above - I do not meet the minimum qualifications for this position.

06

If you selected the first answer option in question number 5, and possess a current valid California State Board registered mental health professional license such as registered nurses, licensed clinical social workers (LSW), and/or marriage and family therapists (MFT) please list your license name, number and expiration date and describe how you meet three (3) years of clinical experience, including experience planning, organizing, and evaluating program operations and staff.

Write "N/A" if this does not apply to you.

07

If you selected the second answer option in question number 5, and possess a current valid California State Board registered mental health professional license such as associate clinical social workers (ASW), and/or associate marriage and family therapists (AMFT) please list your license name, number and expiration date and describe how you meet three (3) years of clinical experience, including experience planning, organizing, and evaluating program operations and staff . In addition, please share if you are working towards obtaining full licensure and when your expected date of licensure will be.

Write "N/A" if this does not apply to you.

08

If you selected the third answer option for the preceding supplemental question, "A combination of training, education, and/or experience that is equivalent...," then please describe in detail how your combined training, education and experience qualifies you for this position.

Write "N/A" if this does not apply to you.

09

Per the Employment Standards, Professional Licensure: Where licensure is required, applicants must possess licensure in their profession at the time of application. Initial appointment may be based upon comparable licensure in any state; however, California licensure is required within two years of appointment as a condition of continued employment.

• I understand and agree to the terms.

10

The selected candidate will need to travel between different operational sites within Santa Barbara County that includes Santa Barbara, Santa Maria, and Lompoc. Separate lists for different locations will not be established. Therefore, you must be willing to work in all these locations.

• I understand and agree to the terms.
• I do not agree to the terms above. I understand that I will no longer be part of the process for this position.

11

I understand my responses to the following supplemental questions will be used as a weighed, scored selection device that will determine my ranking on the employment list for this job. For information on protest procedures for the supplemental questionnaire, please see Civil Service Rules 612 and 613: https://www.countyofsb.org/1444/Civil-Service-Rules

• I understand

12

Examination Question: Please select which of the following current valid California State Board registered professional license(s) you possess?

(Full details of your license should be on your completed application).

• Registered Nurse
• Licensed Clinical Social Worker
• Licensed Marriage and Family Therapist
• I do not have any of the licenses listed above

13

Examination Question:How many years of experience do you have monitoring or working in collaboration with new and current Mental Health Plan and Drug Medi-Cal Organized Delivery Systems?

(Full details of this experience/position(s) should be on your completed application).

• 5 or more years of experience
• 4 years up to 5 years of experience
• 3 years up to 4 years of experience
• 2 years up to 3 years of experience
• 1 year up to 2 years of experience
• Less than 1 year of experience
• Internship(s) and volunteer experience
• I do not have this experience

14

Examination Question: How many years of experience do you have in quality improvement in a mental health setting?

(Full details of this experience/position(s) should be on your completed application).

• 5 or more year of experience
• 4 years up to 5 years of experience
• 3 years up to 4 years of experience
• 2 years up to 3 years of experience
• 1 year up to 2 years of experience
• Less than 1 year of experience
• Internship(s) and volunteer experience
• I do not have this experience

15

Examination Question: How many years of experience do you have managing and monitoring regulations pertaining to behavioral health plans?

(Full details of this experience/position(s) should be on your completed application).

• 5 or more years of experience
• 4 years up to 5 years of experience
• 3 years up to 4 years of experience
• 2 years up to 3 years of experience
• 1 year up to 2 years of experience
• Less than 1 year of experience
• Internship(s) and volunteer experience
• I do not have this experience

16

Examination Question: How many years of experience do you have managing behavioral health, including alcohol and other drug services care planning and oversight?

• 5 or more years of experience
• 4 years up to 5 years of experience
• 3 years up to 4 years of experience
• 2 years up to 3 years of experience
• 1 year up to 2 years of experience
• Less than 1 year of experience
• Internship(s) and volunteer experience
• I do not have this experience

Required Question

Employer County of Santa Barbara

Address 1226 Anacapa Street

Santa Barbara, California, 93101

Website https://www.governmentjobs.com/careers/sbcounty