Quality & Claims Manager

• Support the ongoing development, maintenance, and improvement of the IATF 16949 Quality Management System (QMS).
• Manage and oversee all customer claims activities across both business units, ensuring timely investigation and resolution.
• Maintain compliance with customer, regulatory, and internal quality standards and requirements.
• Assist with document control processes, procedure updates, and quality records management.
• Contribute to management reviews and prepare quality performance reports and metrics.
• Plan, coordinate, and conduct internal process, product, and system audits.
• Support customer and third-party audits, including audit preparation and follow-up activities.
• Monitor corrective and preventive actions, ensuring effective implementation and sustained results.
• Ensure adherence to customer-specific requirements and applicable automotive quality standards.
• Partner with cross-functional teams to drive continuous improvement initiatives and strengthen overall quality performance.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Great Bonus PlanFamily Owned

• Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Engineering, or a related discipline preferred.
• Solid understanding of IATF 16949 requirements and quality management principles.
• Experience with core automotive quality tools, including APQP, PPAP, FMEA, and SPC.
• Previous involvement in internal, customer, and third-party quality audits.
• Strong analytical and data-driven problem-solving skills.
• High attention to detail with the ability to identify root causes and drive effective corrective actions.
• Excellent communication and relationship-building skills, with the ability to collaborate across multiple functions.

Our client is a leading North American steel service center with more than 50 years of experience supplying and processing high-quality flat rolled steel for customers across the automotive, construction, energy, and manufacturing sectors. With multiple facilities across the United States and Canada, they offer extensive processing capabilities, advanced manufacturing technology, and a strong commitment to quality, safety, and customer service. As a privately owned organization, they have built a reputation for operational excellence, long-term stability, and continuous investment in their people and facilities, making them a trusted partner to customers and an attractive employer within the metals industry.

• Base Compensation up to $85,000
• 20% Bonus
• 3 weeks PTO
• 4% 401K Match
• Medical
• Dental (free!)
• Vision (free!)
• More!