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Quality Control Administrator I (3633)

Word & Brown Insurance Administrators Inc

Orange, CA

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JOB DETAILS
SKILLS
Communication Skills, Corporate Policies, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Documentation Review, English Language, Keyboards, Office Equipment, Presentation/Verbal Skills, Procedure Development, Process Development, Quality Control, Time Management, Writing Skills
LOCATION
Orange, CA
POSTED
12 days ago

Purpose of Position:

  • This is a Q4 Seasonal Position.

The QC Administrator I will be responsible for providing ongoing support to all areas of the Department through quality checking all documents processed by the member and group processing centers. Responsible for providing quality and efficient service to our customers and other teams within operations.

Essential Functions:

  • Review documents processed for accuracy against information entered in the database.
  • Ability to identify and report discrepancies/errors to corrections team.
  • Ability to provide clear and concise correspondence in and outside of the department (i.e., confirmations, system comments, error reporting).
  • Ability to meet department standards for production quality and quantity.
  • Uphold company policies and procedures as they apply to CaliforniaChoice.
  • Adheres to all established processes and procedures to ensure the integrity, security, and confidentiality of all data, including PHI (Personal Health Information) guidelines.
  • On-site or remote regular attendance and punctuality are essential functions of the job.
  • Performs other business tasks or functions as assigned.

Knowledge, Skills & Abilities Required:

  • Must be able to type 40 WPM minimum
  • Strong data entry skills
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Ability to retain large quantities of information

Additional Competencies:

  • Action Oriented, Approachability, Customer Focus, Patience, Time Management, Written Communication.

In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Associate competency addendum.

Educational Requirements:

  • High School Diploma or equivalent required.

Physical Requirements:

Must be able to sit for extended periods of time, and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.

About the Company

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Word & Brown Insurance Administrators Inc

The Word & Brown Companies were founded in 1985 by John M. Word III and Edward “Rusty” Brown, Jr., with the launch of the Word & Brown General Agency (Word & Brown Insurance Administrators, Inc.) – and a commitment to providing superior service, innovative technology and sought-after products and services.

We've spent more than 30 years connecting businesses to industry-leading solutions in every area of health insurance and employee benefits.  Through down-to-earth, personalized service, we've built a reputation for providing brokers, carriers, employers, individuals and families with access to the people, tools and technology to help them succeed.  We call it providing “Service of Unequalled Excellence”.

The Word & Brown Companies include the:

  • Word & Brown General Agency - California and Nevada's largest general agency focused on group, individual and family coverage
  • CHOICE Administrators - the nation’s leading developer and distributor of health insurance exchange programs
  • California Rx Card and Nevada Drug Card - which offer card holders discounts of up to 75% on prescription drugs at more than 68,000 pharmacies from coast to coast.

We extend this same level of service to our most important assets - our employees.

Our broad array of benefits include:

  • Medical, Dental, Vision and Chiropractic plans for you and your dependents
  • Company-paid life insurance
  • A variety of voluntary benefits, such as Long Term Disability, Short Term Disability, Long Term Care, Critical Illness, and others
  • Retirement 401(k) plan with a 25% Company match
  • Vacation, sick time, and a floating holiday
  • Flexible spending account for unreimbursed medical, dependent care, and transportation expenses
  • Educational assistance
  • In-house training and development that support career advancement
  • A wide variety of employee events and recognition programs

In addition to competitive salaries and the generous benefits listed above, we take pride in the friendly, family culture that sets our company apart from other corporations. We support personal and professional growth opportunities in a fun, friendly, and family environment. Our corporate campus is centrally located near Old Town Orange, close to shopping malls, parks, museums, and an eclectic choice of restaurants and cafes. We also employ individuals in locations across California and Nevada. Our emphasis is on hiring top-notch individuals to help us retain our #1 spot as the leading resource for brokers, carriers, businesses and individuals across the country. If you're interested in joining the Word & Brown Companies, we invite you to check out our Employment Opportunities and apply online!

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Insurance
EMPLOYEE BENEFITS
Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Life Insurance, Military Leave, Paid Sick Days, Parking, Prescription Drug Coverage, Professional Development, 401K
FOUNDED
1985
WEBSITE
http://www.wbcompanies.com

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