Quality Control Analyst

Job Title: Quality Control Analyst

Location: Vienna, VA or Pensacola, FL

Type: Contract, extension probable

Compensation: W-2, rate is negotiable

Work Model: Hybrid – 3 days onsite and 2 days remote

Hours: 40 hrs/week

Security Clearance: No clearance but full background check which includes criminal, credit and fingerprinting

Responsibilities

• Review, analyze, and report on client's quality, service, and controls to improve operational efficiency and effectiveness, mitigate risk, and remediate operational and regulatory vulnerabilities.
• Conduct quality control reviews of documentation, processes, and/or systems to ensure compliance with federal and state regulatory requirements, industry standards, and operating procedures.
• Maintain data in the quality control system platform to ensure adherence with regulatory government agencies requirements.
• Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements.
• Maintain and update quality control procedural manuals, job aides, and tools.
• Evaluate decisions, process adherence, and regulatory requirements for compliance with applicable laws and guidelines.
• Assess documentation for completeness, accuracy, and adherence to internal standards to identify issues and reduce potential risk exposure.
• Perform and validate comprehensive gap analyses to identify root causes of process gaps and compliance failures.
• Review and audit documentation, files, and transactions for process and documentation compliance.
• Develop solutions for quality issues and assist with the implementation of corrective actions.
• Ensure quality through data integrity and risk management.
• Stay informed on industry, federal, and state regulatory changes and understand impacts on processes.
• Recognize red flags/misrepresentations and report appropriately.
• Research escalated issues and collaborate on resolutions.
• Gather, analyze, and synthesize data for presentations and reports.
• Assist in maintaining a compliant Quality Control Program.
• Maintain organized documentation related to quality and deficiencies.

Requirements

• Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent training, education, and experience
• Basic knowledge or experience of the banking industry
• Familiarity with credit union, lending, or banking principles, systems, policies, and techniques
• Experience identifying analytical problems, diagnostic methods, and solving complex issues
• Customer service and relationship management skills
• Creative problem-solving and decision-making skills
• Strong organizational, planning, and time management skills
• Ability to interpret, apply, and follow data, instructions, and regulations accurately
• Effective presentation skills for conveying findings clearly across all organizational levels
• Experience managing multiple priorities independently or within a team
• High attention to detail and ability to meet deadlines
• Proficiency in Word, PowerPoint, and spreadsheet software
• Research, analytical, and problem-solving abilities
• Knowledge of operational and regulatory risk controls and practices
• Basic understanding of client functions, policies, services, systems, and organizational objectives

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