Job Description
Job Description
Job Description
M - F 7:00 AM - 4:00 PM
About the Role:
Job Summary
We are seeking a knowledgeable and customer-focused Refrigeration Tech Support Phone Operator to be the primary point of contact for our field technicians and commercial clients. You will use your diagnostic skills and industry knowledge to resolve refrigeration issues over the phone, minimizing equipment downtime and ensuring operational continuity.
Key Responsibilities
- Remote Troubleshooting: Diagnose mechanical, electrical, and control-system failures in commercial refrigeration units and display cases via phone or video chat.
- Technical Guidance: Guide field technicians and end-users through step-by-step repair procedures, parts replacement, and system calibrations.
- Documentation: Log all support calls, diagnostics, and outcomes accurately in the CRM/ticketing system.
- Triage & Escalation: Determine if the problem can be fixed remotely or if dispatching an emergency on-site technician is necessary.
- Resource Sharing: Provide information on submittals, wiring diagrams, capacity tables, and parts ordering.
- Compliance: Ensure all troubleshooting adheres to EPA and local environmental refrigerant-handling regulations.
Qualifications & Requirements
- Experience: 3+ years of hands-on experience in commercial or industrial refrigeration and HVAC service.
- Certifications: EPA 608 Universal Certification required. RETA certification or vocational/trade degrees are a plus.
- Technical Knowledge: Deep understanding of refrigeration principles, electrical schematics, and electronic controls.
- Communication Skills: Excellent phone etiquette and the ability to explain complex technical concepts to callers with varying levels of experience.
- Computer Proficiency: Familiarity with C ticketing platforms and Microsoft Office.
- Problem-Solving: Strong analytical skills with the ability to remain calm and focused in high-pressure or emergency situations.
M - F 7:00 AM - 4:00 PM
Numbers & Facts
| Location | Bangor, ME |
| Industry | Manufacturing - Other |
| Company Size | 1,000 to 1,499 employees |
| Website | http://www.lsicorp.com |
About Company
Headquartered in Blue Ash, Ohio (Greater Cincinnati), LSI is a leading producer of high-performance, American-made lighting solutions. Our outdoor and indoor products and services, including our digital and print graphics capabilities, are valued by architects, engineers, distributors and contractors for their quality, reliability and innovation. The company’s products are used extensively in automotive dealerships, petroleum stations, quick service restaurants, grocery stores and pharmacies, retail establishments, sports complexes, parking lots and garages, and commercial and industrial buildings.
LSI has approximately 1,200 employees at seven manufacturing plants in the United States, including our corporate headquarters. LSI is a publicly held company traded over the NASDAQ Global Select Market under the symbol LYTS – aligning us with many of the most prominent corporations in our industry.
The majority of LSI’s luminaires meet Buy American Act requirements.
Skills
- Analysis Skillsunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Documentationunmatched
- Electrical Wiringunmatched
- Electricityunmatched
- Environmental Protection Agency (EPA)unmatched
- Identify Issuesunmatched
- Maintenance - HVACunmatched
- Microsoft Officeunmatched
- On Site Supportunmatched
- Problem Solving Skillsunmatched
- Quality Controlunmatched
- Refrigerationunmatched
- Regulationsunmatched
- Schematicsunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Telephone Skillsunmatched
- Video Chatunmatched
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