Quality Control Manager

Location: Naval Air Weapons Station (NAWS) China Lake, Ridgecrest, California

Position Summary:

The Quality Manager is responsible for developing, implementing, managing, and continuously improving the Quality Management System (QMS) for a large-scale Base Operations Support (BOS) contract at Naval Air Weapons Station (NAWS) China Lake. This position serves as the principal authority for quality assurance and quality control activities, ensuring contract performance complies with all contract requirements, performance standards, regulatory requirements, and company policies.

The Quality Manager works closely with the Program Manager, Operations Managers, Government representatives, and functional department leaders to establish a culture of continuous improvement while ensuring exceptional service delivery across all contract functions.

Essential Duties and Responsibilities:

• Develop, implement, administer, and continuously improve the contract Quality Management System (QMS).
• Prepare, maintain, and enforce the Quality Management Plan in accordance with contract requirements.
• Ensure compliance with all Performance Work Statement (PWS), Quality Assurance Surveillance Plan (QASP), applicable regulations, and company policies.
• Establish quality objectives, performance metrics, inspection programs, and reporting processes.
• Conduct internal quality audits, inspections, and surveillance activities throughout all service areas.
• Analyze quality trends, identify systemic issues, and implement corrective and preventive actions (CAPA).
• Lead root cause analyses and develop effective corrective action plans.
• Monitor Key Performance Indicators (KPIs) and other performance metrics to ensure contract compliance.
• Coordinate with Government Quality Assurance Evaluators (QAEs), Contracting Officer Representatives (CORs), and other Government stakeholders regarding quality-related matters.
• Prepare and present quality reports, dashboards, and executive briefings to company leadership and Government representatives.
• Verify completion and effectiveness of corrective actions resulting from inspections, audits, customer complaints, or Government findings.
• Ensure subcontractor quality programs comply with contract requirements.
• Support contract startup, transition, and mobilization activities related to quality management.
• Develop and deliver quality-related training for contract personnel.
• Promote a culture of continuous process improvement using industry best practices.
• Maintain all quality documentation, records, inspection reports, and audit files.
• Perform other duties as assigned.

Areas of Responsibility:

• The Quality Manager oversees quality assurance activities supporting multiple functional areas including:
• Custodial Services
• Facilities Investment and Support
• Transportation Services
• Base Support Vehicles and Equipment
• Preventive and Corrective Maintenance
• Work Control and Service Call Management
• Performance Metrics and KPI Management
• Continuous Process Improvement
• Customer Satisfaction Programs