Quality Control Specialist

• Conducts all work activities in a manner that supports achievement of Section Eight Management Assessment Program (SEMAP), contractual standards, and/or other performance measures as required.
• Maintains a comprehensive understanding of program regulations, federal guidance and notices, PHA policy and procedures.
• Utilizes automated systems including the system of record, Quadel proprietary software, rent reasonableness systems, HUD PIC/EIV, Microsoft Office (especially Excel) and others as needed, to conduct quality activities.
• Conducts quality control file reviews and quality activities in conformance with prescribed procedures and regulations.
• Conducts regular on-going SEMAP confirmatory reviews of all SEMAP indicators; reports performance, makes recommendations for improvements and forecasts performance metrics to achieve SEMAP points throughout the FY.
• May design and/or assist in the development of training tools, procedures, and job aids that enhance staff knowledge, comprehension and application.
• Confirms error corrections in the relevant systems.
• Assists management and corporate personnel in providing feedback about quality issues and observations.
• Assists with preparation and support of independent program reviews.
• Assists with accurate and timely HUD PIC system reporting and maintenance.
• May process transactions including new admissions, reexaminations, portability and moves.
• Other duties as assigned

• Two years of college, business or technical school at an accredited educational institution. Experience beyond the minimum may be substituted for all or part of the educational requirement.
• Experience and/or background in quality assurance, auditing or similar activities desired.
• Must obtain required certifications within specified timeframes.
• Knowledge of the HCV program requirements, policies, or procedures, strongly preferred.
• Strong computer skills.
• Excellent organizational, analytical, and math skills required.
• Good Oral/Written Communication skills a must.
• Proven ability to interact and work with a diverse group of people.
• Ability to maintain information, complete reports, and utilize computerized systems.
• Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate.
• Ability to work in a high volume, deadline driven environment.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.

Powered by JazzHR