Authentication, Credit Union, Data Quality, Flexible Spending Accounts, High School Diploma, Home Equity Line of Credit (HELOC), Loan Operations, Loan Review, Loans, Quality Assurance, Quality Control, Quality Management, Regulatory Compliance, Reporting Skills, Retail Operations, Risk, Team Player, Trend Analysis, Underwriting
Quality Control Specialist
Are you ready to join a team that is committed to hardworking Kentuckians?
If so, Abound Credit Union might be the place for you!
We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.
Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.
The Quality Control (QC) Specialist is responsible for reviewing the accuracy of critical information related to memberships and loans. This position’s primary responsibilities include performing quality reviews of loan documents and application data, new member account documents, and other critical information subject to manual error.
A fun and engaging culture is critical to the health and success of the organization. The Quality Control Specialist supports and contributes to the culture by promoting teamwork, growth and development, collaboration, and innovation.
The Manager, Quality Assurance provides day-to-day management of the Quality Control Specialist.
What You’ll Do:
- Review of membership and loan items to ensure document accuracy and compliance with regulations, underwriting guidelines, and internal policies and procedures, including:
- New Indirect Lending member accounts
- Disbursed Indirect Lending Vehicle & Upstart Loans
- Disbursed Retail Operations Secured & Unsecured Loans
- Disbursed HELOC loans
- Daily verification of items susceptible to manual error or high risk:
- Daily new Visa orders and limit increases
- MRB Dormant Flag Authentication
- Review of Adverse Action notices. Performs sampling and analytics to ensure validity and accuracy of Adverse Action decisions. Provides reporting to management of inaccuracies and trends noted.
- Aids in the completion of the HMDA Loan Application Register via weekly scrub of HMDA data.
- Cross trains with other QA Department employees to be able to provide back-up support when needed. Other duties and tasks as assigned. The list of essential duties is not exhaustive and may be supplemented as necessary from time to time.
**Full job description will be provided if you are selected for an interview.
What We Need:
- High School Diploma
- Ability to work independently with only broad mission-type guidance, delivering desired products under strict time constraints.
- Medium to high proficiency in Excel; ability to create formulas and create documents quickly.
- Some lending and/or operational experience.
- Friendly, outgoing manner, ability to deal with staff and members with tact and courtesy and maintain professional demeanor in all situations.
- Self-motivation, enthusiasm, and initiative with a willingness to support others within the Credit Union.
- Ability to express self clearly orally and in writing.
Our Benefits:
- Great Salary
- Pension
- Health, Dental, Vision and Other Insurance Coverage
- Paid Personal Time Off
- Paid Holidays
- Life Insurance
- Short and Long-Term Disability
- 401(k) with matching funds
- Tuition Reimbursement
- HSA, FSA, and Dependent Care Spending Accounts
Salary Info:
$19.64 - $24.55 / hour