Job Description:
Job Title: Quality Control Supervisor
Reports to: Manager, Quality
Department: Engineering
Work Model: Full-time, On-site – Occasional Travel Required
Schedule: Monday – Friday 8am-5pm
Company & Benefit Information
At Crystal Group, we do hard things – designing and building rugged tech and tech solutions that provide predictable performance in the world’s most unforgiving environments. As a 100% employee-owned company, here you take extreme ownership of your role and work and invest in your own success and that of your teammates. Together we use a zero limits approach to wow our customers.
Crystal Group offers a comprehensive benefits package including:
- Medical/dental/vision insurance
- Paid time off
- Tuition reimbursement
- Wellness programs
- Participation in our Employee Stock Ownership Plan (ESOP)
- On-Site Gym
Job Summary
This position leads the independent inspection team and directly supervises Quality Control Inspectors. The role owns daily priorities, qualified coverage, employee development, inspection discipline, product-status control, and performance metrics. The supervisor ensures work follows approved requirements and delegated authority and escalates issues requiring technical or managerial decisions.
Essential Functions
- Lead, coach, and mentor the independent inspection team. Set goals, conduct performance reviews, and address performance or conduct concerns through approved processes.
- Manage schedules, attendance, paid time off, coverage, and handoffs within delegated authority. Support recruiting, onboarding, staffing, and formal personnel actions with the Quality Manager and P&C.
- Prioritize inspection work based on approved priorities, product risk, and need dates. Rebalance qualified resources and monitor queue aging, holds, blocked work, and coverage risks.
- Ensure inspections use approved requirements, qualified personnel, calibrated equipment, and complete, traceable records.
- Supervise receiving, in-process, component, wire-harness, final, source, customer, and Government inspections.
- Ensure routine Certificates of Conformance and shipment-release records use approved requirements and templates. Approve records or release conforming product only within documented qualification and delegated authority.
- Stop inspection or prevent release when requirements or evidence are inadequate. Place and remove Quality holds, initiate nonconformance records, coordinate containment, and escalate disposition or waiver decisions within approved processes.
- Own onboarding, training, qualification, and cross-training for Quality Control Inspectors. Verify competency and coordinate technical content with Quality Engineers or subject-matter experts.
- Own inspection performance metrics and reporting, including backlog aging, completion to need date, hold aging, coverage, qualifications, inspection errors, and reinspection. Use the data to identify risks and improvement priorities.
- Lead approved improvements to standard work, visual controls, work areas, and workload management. Do not change acceptance requirements, inspection methods, or product disposition without technical approval.
- Coordinate with affected functions to support product flow while preserving independent Quality decisions and acceptance requirements.
- Support QMS and audit activities affecting the team and ensure compliance with applicable Quality, safety, ESD, FOD, workmanship, and product-handling requirements. Identify deficiencies and implement approved improvements with managerial support.
- Perform other duties and responsibilities as needed.
Knowledge, Skills and Abilities
- Working knowledge of quality control, inspection, product-status control, and manufacturing quality principles and processes
- Ability to read and interpret engineering drawings, specifications, work instructions, acceptance criteria, and objective evidence
- Proficiency using applicable measurement and inspection equipment, including scopes, calipers, micrometers, multimeters, and other test or measurement equipment
- Ability to lead, coach, develop, and hold employees accountable while maintaining constructive working relationships
- Ability to prioritize competing work and qualified coverage in a high-mix, low-volume manufacturing environment
- Must be able to communicate effectively, both verbally and in writing, and escalate risk or uncertainty appropriately
- Ability to collect, analyze, and summarize inspection data and make practical recommendations
- Familiar with Microsoft Office tools including Outlook, Word, Excel, and web applications; ability to learn and use ERP and electronic inspection-record systems
Required Qualifications
- Must be a US Person (US Citizen, person granted US Permanent Resident Card or any individual who is granted status as a “protected person”)
- Bachelor's degree in quality, manufacturing, engineering, business, science, or a related field, or an equivalent combination of education and relevant experience
- 5-7 years of quality control, quality inspection, quality analyst, quality engineering, or related regulated manufacturing quality experience
- Demonstrated ability to interpret engineering drawings and specifications and to use applicable measurement and inspection equipment
Preferred Qualifications
- Formal supervisory or people-leadership experience
- 5-10 years of quality experience within aerospace, defense, electronics, or a related regulated industry
- Familiarity with geometric dimensioning and tolerancing (GD&T), calibration controls, ERP systems, and electronic inspection records
- Familiarity with AS9100, ISO 9001, AS9102, statistical process control (SPC), IPC workmanship standards, ESD, and FOD requirements
- Root cause, problem-solving, corrective-action, or internal-audit experience
- Quality and/or continuous improvement certifications (e.g., CQE, CQA, Lean, Six Sigma, etc.)
Working Conditions
Work is performed in office, inspection, receiving, manufacturing floor, shipping, and testing environments. The position requires regular standing and walking and may require standing for extended periods during inspection or product-support activities. May require lifting up to 50 lbs and occasional travel. Occasional schedule adjustments may be required to support alternate shifts, overtime, Friday coverage, or customer and Government inspection activities.
EEO Statement
Crystal Group, Inc, maintains a program of equal employment opportunity designed to ensure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without regard to race, religion, color, creed, national origin, disability, age, sex, genetic information, military status, or any other classification protected by federal, state, or local laws.
Offer Contingency
All job offers are contingent on the applicant successfully completing the background check and drug screen.
This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary. Employment with Crystal Group remains at-will.
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