Quality Control Team Lead

Position Summary:

The Quality Control Team Lead oversees and manages the quality control processes within the organization to ensure compliance with regulatory standards and internal policies by conducting daily account audits, reviewing/analyzing loan documentation, and monitoring phone calls.

This is a hybrid position. Must have reliable transportation and live within a commutable distance to Houston, TX.

Responsibilities:

• Coordinate and act as liaison between QC auditors and managers
• Audit phone monitoring calls and/or review loan document audits performed by Senior Quality Control Auditors and Quality Control Auditors, notifying department management immediately of any issues related to audit findings
• Assist with managing workflow volumes and delegate tasks appropriately to ensure all quality control-related functions are being completed timely
• Assist with new hire training and ongoing coaching as needed
• Provide easy to understand and actionable reporting to the Management team
• Provide coaching of audit findings to QC auditors and written and verbal feedback to the department manager on audit findings related to QC auditors
• Assist with overseeing all processes involved in quality control up to and including audits
• Maintain confidentiality of personal information for consumers, including, but not limited to, Social Security numbers, and dates of birth
• Perform other ad hoc duties as assigned

Qualifications & Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 3 years’ experience in the auto finance industry or financial institution in a quality control auditing or related role
• Minimum 2 years’ senior quality control experience

Education:

• High school diploma and or/GED

Required Skills:

• Proven experience in quality control and auditing
• Strong knowledge of industry regulations and standards
• Excellent attention to detail and analytical skills
• Effective communication and interpersonal abilities
• Ability to work independently and collaboratively in a team environment

Additional:

• Overtime required on an as needed basis
• Travel 0 -10% as required on an as needed basis

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule: This position is a hybrid role, requiring in-office presence, as needed. The role also requires flexibility to work various shifts to meet business needs, typically between the hours of 8:00 AM and 6:00 PM, Monday through Friday, with occasional weekend availability as needed. Travel requirements are estimated at 0–10%.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.