Quality Control Technician

Quality Control Technician

Who We Are:

Benton Triage is a trusted, reliable, and reputable leader in aerial and underground FTTH/FTTP construction. With over 20 years of experience building and maintaining fiber optic and legacy communication systems, our dedicated, expertly led teams deliver exceptional quality, safety, and customer service. We’ve partnered with many of the nation’s largest MSOs on projects spanning urban metros, rural communities, and diverse markets.  Our employees are at the heart of our success. We offer a rewarding pay package, hands-on experience, and pathways for career progression in a supportive, team-oriented environment where every project matters.

As a member of our Team, you must be:

• Quality-driven – Trusted resources, providing quality services without question.
• Team-oriented – Collaborative and cohesive, demonstrating relationships matter.
• Innovative – Providing solutions and critical thinking, with an innovative approach.

Position Summary

The Quality Control Technician is responsible for reviewing and evaluating Hybrid-Fiber-Coax (HFC) and Fiber-to-the-Home (FTTH) construction projects. Duties include verifying plan designs against new builds, span and drop replacements, risers, aerial installations, bonding and grounding of strand (messenger), proper installation of ADSS self-supporting fiber-optic cable, splice cases and cabinets, splitters and XWDM, underground installations (bores, vaults, and trenches), and MDU lockbox replacements.

Responsibilities:

• Perform site surveys of as-built and proposed projects; complete red-line documentation to ensure accuracy and feasibility.
• Conduct construction inspections for quality control in accordance with customer’s Technical Quality Assurance (TQA) standards.
• Maintain accurate records and verify property restoration meets customer standards.
• Operate test equipment to confirm optical and RF power levels meet design specifications.
• Document (with still images and/or video) that aerial construction, underground vaults, and cabinets are installed per customer requirements.
• Prepare work orders to resolve any plant element not meeting specifications.
• Communicate construction concerns to the Project Manager or Supervisor.
• Perform emergency locates as needed.
• Work weekends or second shifts as required by business needs.
• Adhere to local, state, and federal regulations, as well as company policies.

• Perform additional duties as assigned.

Qualifications:

• Five (5) years’ experience in construction, maintenance, and repair of outside plant (OSP) supporting telecommunications (Telephone, CATV, High-Speed Internet).
• 2+ years’ experience with communications service drops and home installations.
• 1+ year as a Maintenance Technician or equivalent.
• Construction work experience preferred.
• Working knowledge of safe construction practices for aerial and underground communications networks.
• Knowledge of standard industry practices, work orders, scheduling processes, and N.E.C./N.E.S.C. codes for OSP and building environments.
• Strong problem-solving, analytical thinking, organization, communication, and leadership skills.
• Proficiency with Microsoft Office, Outlook, and standard computer operating systems.
• Ability to read/interpret maps, blueprints, and system layouts.
• Ability to read, write, and speak English clearly and professionally.
• Bilingual preferred.
• Ability to operate hand tools (electric drills, hammers, wrenches, screwdrivers).
• Ability to work outdoors in all weather, traverse varied terrain, and carry tools/equipment (including ladders and tool belts).
• Ability to work from heights (poles, ladders, roofs) using safety equipment within weight limits.
• Ability to measure distances accurately and produce clear photo/video documentation.
• Ability to carry, climb, and operate extension ladders (up to 32 ft., 50 lbs).
• Ability to differentiate wire sizes/colors.
• Ability to operate test equipment (signal level meters, ohm meters, etc.) and machinery for cable installation.
• Ability to stand for prolonged periods (50–70% of shift).
• Knowledge of basic mathematics and electronics.
• Industry/vendor certifications (NCTI, SCTE, BCT/E) preferred.
• Valid driver’s license with satisfactory driving record.

Perks of Working at BentonTriage:

• Comprehensive benefits package, including but not limited to medical, dental, vision, and life
• 401K with Company Match
• Dependent Care Flexible Spending Accounts (FSA) 
• Paid Sick Time
• Holiday Pay
• Paid Vacation Time
• Career advancement opportunities
• Continuous training and personal development opportunities
• A quality Employee Recognition Program

 Employment with Benton Triage, LLC is contingent upon successful completion of our background check and drug screen process.