Quality Coordinator

POSITION SUMMARY

The Quality Coordinator will work under the supervision of the Quality Improvement Manager to ensure Polara Health provides high quality integrated care services in a professional manner which aligns with all federal, state and local regulatory guidelines. The Quality Coordinator plays a role in meeting annual quality improvement plan goals. The Quality Coordinator will act as a source of validity, legality and goal achievement with direct care staff as the Complaint Liaison. The Quality Coordinator is responsible for assisting with the review and submission of all Incident Reports to external parties as required and is the liaison for the grantors and aid to Quality and Risk regarding all Quality-of-Care concerns.

ESSENTIAL RESPONSIBILITIES 

·         Displays adherence to Polara Health's mission and vision as well as departmental goals for continuous quality improvement.

·         Supports all organizational, state, and federal policies and regulatory guidelines.

·         Collaborate with internal and external partner supervisors and staff for improved communication and efficiency in workflow. 

·         Completes reports regarding complaints and grievances for data analysis and improvement planning.

·         Performs quality assurance functions to accomplish organizational-wide coordination, monitoring, and reporting of quality-assurance studies according to the QA plan.

·         Informs director of any new and/or revised QA regulations.

·         Assists departments with the coordination of audit information and recommends appropriate data-gathering mechanisms, procedures, etc.

·         Creates a satisfactory working environment with other departments performing quality-assurance studies, and assists with the accumulation, display, routing, and dissemination of information to appropriate committees, physicians, and departments.

·         Assists the Director and manager with revisions to the QA plan for review.

·         Assists with developing and maintaining an unusual occurrence procedure.

·         Assists with the monitoring of unusual occurrences; prepares action-taken reports for the committee for the Director of Quality and Risk.

·         Maintains confidentiality and excellent communication skills with partner agencies, clients and staff to provide conflict resolution and attain excellent customer service.

·         Investigates and documents resolution with respect to the rights and wishes of clients, patients, visitors and Polara Health employees.

·         Maintains all reporting responsibilities regarding Critical Incident Reports.

·         Collaborates with staff and participates in all assigned committee meetings to aid in process improvement and brainstorming.

·         Performs other duties as assigned.

QUALIFICATIONS

·         21 years of age or older; or minimum 18 years old and licensed or certified under A.R.S. Title 32 and providing services within the personnel member’s scope of practice; or minimum 18 years old for select administrative positions

·         Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card

·         Must possess and maintain a valid Driver License, current automobile insurance, and a driving record that meets the guidelines and requirements of the organization

• Minimum of a High School Diploma or GED required. Associate’s degree preferred, or 2 years of professional experience. (Preferred LVN or RN license in good standing)

·         If licensed, maintains professional requirements and is willing to provide/train for Supervision as needed.

·         Proficient with data management, analysis and utilization of MS Office Excel. 

·         Excellent analytical and problem-solving skills.

·         Excellent communication skills, both verbal and written. 

·         Strong people skills to engage staff as department liaison. 

·         Ability to navigate electronic medical records and other databases.

·         Self-starter who is motivated, energetic, and enthusiastic.

·         Ability to handle frequent interruptions.

·         Ability to maintain close attention to detail and accuracy.

CORE COMPETENCIES 

·         People​ – Passionately believes in people and embraces diversity

·         Integrity ​–​​Does the right thing even when no one is looking

·         Learning ​–​​Challenges old paradigms with critical thinking, curiosity and creativity

·         Accountability​ – Sets an intentional culture of personal responsibility; believes everyone carries the load

·         Relationships ​– Serves colleagues and consumers with love, empathy and compassion

PHYSICAL DEMANDS & WORKING CONDITIONS

The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

·         Office environment, travel within the community, as needed

·         Heavy exposure/use of computers, cell phones, office phones, etc.

·         Ability to sit for prolonged periods throughout work hours

·         Must be able to occasionally lift and/or move 5 or more pounds

·         Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols

This position is considered Safety-Sensitive by Polara Health.

Polara Health subscribes to the principles of Equal Employment Opportunity. Polara Health’s policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, Polara Health intends to comply fully with applicable federal, state, and local employment laws, and the information requested on this application will be used only for purposes consistent with those laws.

In accordance with requirements of the Americans with Disabilities Act, Polara Health’s policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment. If any candidate needs a reasonable accommodation to participate in the interview process, please notify Polara Health in any of the following ways: by calling 928-445-5211, ext. 4047, U.S. Mail, or hand deliver to Polara Health 3343 N. Windsong Drive, Prescott Valley, AZ 86314 Attention: Human Resources Job Applicant Request.

Employment is contingent on background checks as required by Polara Health’s policies, which may include Fingerprint Clearance, Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, Department of Child Services, State Central Registry Check, Employment Verification, Education Verification, and Professional References.

We Offer the Following Benefits to Full Time Employees:

Medical * Dental * Vision * Short and Long Term Disability * Life Insurance * Health Savings Account * Flexible Spending Account * Employee Assistance Program * 401(k) * Up to 3 Weeks of Paid Time Off * 10 Paid Holidays per Year * Shift Pay (for select inpatient and residential positions) * Educational Reimbursement *