Quality Coordinator

Quality Improvement Committee (QIC) & Quality Deliverable Coordination 

• Collaborate with Senior Director, Quality and Data Management to support the Quality Improvement Committee (QIC). 

• Attend the monthly QIC.  

• Track deadlines, deliverables, and follow-up actions using the QIC meeting matrix. 

• Draft and distribute agendas, notes, and summary communications. 

• Communicate updates and help resolve routine issues. 

• Support policy management related to QIC and subcommittee approval and oversight.  

• Coordinate UHA’s Performance Improvement Projects (PIPs). 

• Coordinate UHA’s Quality Assessment & Process Improvement (QAPI) Program as well as coordinates the annual update of the trilogy documents and gathers regular updates throughout the year from subject matter experts. 

• Attend the monthly Quality Metrics Subcommittee. Present as needed.  

• Attend the monthly Metrics Technical Advisory Group (TAG) meeting.  

• Attend the afternoon sessions of the Quality Health Outcomes Committee (QHOC). Actively participate and share PIP, QAPI, and QI related updates with manager and team.  
   

Policy & Procedure Support  

• Track the annual review schedule for all Quality Policies and Procedures (P&Ps) and Standard Operating Procedures (SOPs) including those for the Quality Department and under QIC and Subcommittee oversight. 

• Monitor submission timelines in PolicyTech and remind subject matter experts when their documents need review. 

• Help subject matter experts navigate PolicyTech to ensure successful submission and approval. 

• Add reviewed P&Ps/SOPs to QIC agendas, prepare any necessary summaries, and present changes for approval. 

• Maintain clear documentation of status, timelines, and approval progress. 

Marketing & Quality Initiatives Coordination  

• Act as the primary point of contact between Marketing and Quality for all quality-related communication, resources, and initiatives. 

• Maintain and update Quality resources on the organization’s website to ensure content is accurate, accessible, and up to date. 

• Lead and facilitate the monthly Quality–Marketing Department meeting: develop agenda, guide discussion, track follow-up actions, and elevate cross-departmental opportunities. 

• Manage all external partner resource orders in coordination with Marketing to ensure timely delivery of patient and provider materials. 

• Oversee and administer the Healthy Start and Prevention First Gift Card Programs, including process oversight, documentation, and coordination with internal and external stakeholders. 

• Gather Quality-related content from the department (monthly for provider newsletters and quarterly for member newsletters) and represent the Quality team at the monthly Provider & Member Newsletter Workgroup, ensuring Quality content is accurately included and identifying opportunities for additional contributions. 

Ad Hoc & Team Coverage 

• Own and manage the IET notification process, ensuring accuracy and timeliness of communications. 

• Learn the DHS notification process for HIT & Metrics Program Manager backup.   

• Support end-of-year reporting with data entry.  

• Supporting implementation and coordination of quality improvement and population health initiatives  

• Providing cross-functional support and backup coverage to improve operational continuity 

• Working with a variety of personalities, maintaining a consistent and fair communication style
• Satisfying the needs of a fast-paced and challenging company.
• Balancing regulatory compliance, member-centered care, and operational efficiency in a complex and evolving CCO environment.

• Bachelor's degree in healthcare administration, Public Health, Nursing, or a related field required
• Minimum of three (3) years of experience in healthcare quality management, quality improvement, healthcare operations, or related fields.
• Strong analytical, organizational, and problem-solving skills with experience utilizing data management and reporting tools.
• Excellent written, verbal, and interpersonal communication skills with the ability to collaborate effectively across departments and stakeholders.
• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Knowledge of CLAS principles and a demonstrated commitment to diversity, equity, inclusion, and health equity initiatives.
• Certification in Healthcare Quality (e.g., CPHQ) or related certification preferred.
• Valid driver’s license, access to a reliable vehicle, and ability to maintain required automobile insurance.
• Must not be suspended, excluded, or debarred from participation in federal healthcare programs (e.g., Medicare/Medicaid).

• Experience with healthcare quality improvement methodologies and project management principles
• Experience working with CCO quality metrics, performance measures, and/or NCQA accreditation standards.
• Experience working in a clinical setting and/or directly with healthcare providers.
• Certification in Healthcare Quality (e.g., CPHQ) or related certification.
• Bilingual translation or translation capabilities a plus

• Salary is dependent on skills, experience, and education
• Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
• Medical, dental, and vision insurance
• 401(k) with company match (fully vested immediately)
• Company-sponsored life insurance and additional benefits
• Fitness reimbursement program
• Tuition reimbursement and more

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