Quality Coordinator

QUALITY COORDINATOR

HYBRID, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470

EMPLOYMENT TYPE: Full-Time, Exempt

About Umpqua Health

At Umpqua Health, we're more than a healthcare organization-we're a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.

Roles & Responsibilities

Quality Improvement Committee (QIC) & Quality Deliverable Coordination

• Collaborate with Senior Director, Quality and Data Management to support the Quality Improvement Committee (QIC).

• Attend the monthly QIC.

• Track deadlines, deliverables, and follow-up actions using the QIC meeting matrix.

• Draft and distribute agendas, notes, and summary communications.

• Communicate updates and help resolve routine issues.

• Support policy management related to QIC and subcommittee approval and oversight.

• Coordinate UHA's Performance Improvement Projects (PIPs).

• Coordinate UHA's Quality Assessment & Process Improvement (QAPI) Program as well as coordinates the annual update of the trilogy documents and gathers regular updates throughout the year from subject matter experts.

• Attend the monthly Quality Metrics Subcommittee. Present as needed.

• Attend the monthly Metrics Technical Advisory Group (TAG) meeting.

• Attend the afternoon sessions of the Quality Health Outcomes Committee (QHOC). Actively participate and share PIP, QAPI, and QI related updates with manager and team.

Policy & Procedure Support

• Track the annual review schedule for all Quality Policies and Procedures (P&Ps) and Standard Operating Procedures (SOPs) including those for the Quality Department and under QIC and Subcommittee oversight.

• Monitor submission timelines in PolicyTech and remind subject matter experts when their documents need review.

• Help subject matter experts navigate PolicyTech to ensure successful submission and approval.

• Add reviewed P&Ps/SOPs to QIC agendas, prepare any necessary summaries, and present changes for approval.

• Maintain clear documentation of status, timelines, and approval progress.

Marketing & Quality Initiatives Coordination

• Act as the primary point of contact between Marketing and Quality for all quality-related communication, resources, and initiatives.

• Maintain and update Quality resources on the organization's website to ensure content is accurate, accessible, and up to date.

• Lead and facilitate the monthly Quality-Marketing Department meeting: develop agenda, guide discussion, track follow-up actions, and elevate cross-departmental opportunities.

• Manage all external partner resource orders in coordination with Marketing to ensure timely delivery of patient and provider materials.

• Oversee and administer the Healthy Start and Prevention First Gift Card Programs, including process oversight, documentation, and coordination with internal and external stakeholders.

• Gather Quality-related content from the department (monthly for provider newsletters and quarterly for member newsletters) and represent the Quality team at the monthly Provider & Member Newsletter Workgroup, ensuring Quality content is accurately included and identifying opportunities for additional contributions.

Ad Hoc & Team Coverage

• Own and manage the IET notification process, ensuring accuracy and timeliness of communications.

• Learn the DHS notification process for HIT & Metrics Program Manager backup.

• Support end-of-year reporting with data entry.

• Supporting implementation and coordination of quality improvement and population health initiatives

• Providing cross-functional support and backup coverage to improve operational continuity

CHALLENGES

• Working with a variety of personalities, maintaining a consistent and fair communication style
• Satisfying the needs of a fast-paced and challenging company.
• Balancing regulatory compliance, member-centered care, and operational efficiency in a complex and evolving CCO environment.

MINIMUM QUALIFICATIONS

• Bachelors degree in healthcare administration, Public Health, Nursing, or a related field required
• Minimum of three (3) years of experience in healthcare quality management, quality improvement, healthcare operations, or related fields.
• Strong analytical, organizational, and problem-solving skills with experience utilizing data management and reporting tools.
• Excellent written, verbal, and interpersonal communication skills with the ability to collaborate effectively across departments and stakeholders.
• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Knowledge of CLAS principles and a demonstrated commitment to diversity, equity, inclusion, and health equity initiatives.
• Certification in Healthcare Quality (e.g., CPHQ) or related certification preferred.
• Valid driver's license, access to a reliable vehicle, and ability to maintain required automobile insurance.
• Must not be suspended, excluded, or debarred from participation in federal healthcare programs (e.g., Medicare/Medicaid).

PREFERRED QUALIFICATIONS

• Experience with healthcare quality improvement methodologies and project management principles
• Experience working with CCO quality metrics, performance measures, and/or NCQA accreditation standards.
• Experience working in a clinical setting and/or directly with healthcare providers.
• Certification in Healthcare Quality (e.g., CPHQ) or related certification.
• Bilingual translation or translation capabilities a plus

SCHEDULE

Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.

SALARY

Wage Band: $ 80,470- $94,550

BENEFITS

• Salary is dependent on skills, experience, and education
• Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
• Medical, dental, and vision insurance
• 401(k) with company match (fully vested immediately)
• Company-sponsored life insurance and additional benefits
• Fitness reimbursement program
• Tuition reimbursement and more

Why Umpqua Health?

We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.

Inclusive Culture

We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.

Growth & Development

We support ongoing learning through mentorship, clear career pathways, and professional development opportunities.

Work/Life Balance

We promote flexibility and well-being so employees can thrive both professionally and personally.

Equal Opportunity

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.