Accidental Death and Dismemberment (AD&D), Analysis Skills, Business Analysis, Business Intelligence, Compensation and Benefits, Cross-Functional, Data Analysis, Data Science, Data Sets, Documentation, Documentation Standards, IBM TSO/ISPF, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Multitasking, Performance Analysis, Power BI, Problem Solving Skills, Repair Orders, Reporting Dashboards, SQL (Structured Query Language), Snowflake Schema, Statistical Analysis System (SAS), Statistics, Technical Operations, Technical Support
Job Description:
- Support Technical Service Operations (TSO) by delivering data-driven insights, scalable reporting solutions, and structured documentation of internal processes across warranty and aftersales programs.
- This role is responsible for building and maintaining Power BI reporting, executing complex queries in Snowflake and SAS, and supporting ad hoc analytics requests for internal stakeholders and external partners, while also developing and maintaining clear, standardized documentation of TSO data processes, reporting logic, and workflows to ensure consistency, transparency, and repeatability.
- Support Technical Service Operations (TSO) by delivering data-driven insights, scalable reporting solutions, and standardized documentation across warranty and aftersales programs.
- Responsible for Power BI reporting, Snowflake/SAS analytics, and ad hoc data support for internal and external stakeholders.
Responsibilities:- Develop and maintain Power BI dashboards and reporting solutions
- Execute complex queries using Snowflake and SAS
- Perform data analysis on warranty, repair order, and dealer performance data
- Support ad hoc analytics requests from internal stakeholders and external partners
- Create and maintain documentation for data processes, reporting logic, and workflows
- Translate analytical findings into clear business insights
Requirements:- 3+ years of experience in data analytics or business intelligence
- Strong SQL experience (Snowflake preferred)
- Experience with SAS
- Experience with Power BI or similar reporting tools
- Proficiency in Microsoft Office (Excel, PowerPoint)
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Preferred:- Automotive, warranty, or aftersales experience
- Experience working with large datasets and performance reporting
- Familiarity with warranty claims systems or repair order data
- Experience working with cross-functional teams
Education:- Bachelor's degree in Statistics, Data Science, Business Analytics or related field
We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.