Quality Director, EII

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

The Quality Director is responsible for leading and driving the overall Quality strategy, systems, and performance across manufacturing operations in EII sites. This role provides strategic and operational leadership to ensure product quality, customer satisfaction, compliance, continuous improvement, and alignment with global quality standards.

The position partners closely with Operations, Engineering, Supply Chain, Customer Quality, Product Development, and global leadership teams to establish a culture of quality excellence while supporting business growth, operational efficiency, and customer expectations. This leader will oversee multi-site quality operations and drive standardization, governance, and execution consistency across the organization.

This role requires a strong leader with experience in complex manufacturing environments, preferably within electronics, automotive, industrial, or high-volume manufacturing industries.

Key Responsibilities

Quality Strategy & Leadership

• Develop and execute the Quality strategy aligned with business and operational objectives.

• Lead and mentor Quality teams across multiple manufacturing sites in Mexico.

• Drive a culture focused on accountability, customer satisfaction, operational excellence, and continuous improvement.

• Establish standardized quality systems, metrics, and governance processes across sites.

• Partner with global and regional leadership teams to align quality priorities and initiatives.

Operational Quality

• Ensure effective implementation and maintenance of Quality Management Systems (QMS) and compliance with applicable standards and customer requirements.

• Drive improvements in key quality metrics including PPM, COPQ, customer complaints, scrap, rework, and audit performance.

• Lead root cause analysis and corrective/preventive action processes for major quality issues.

• Support new product introduction (NPI) activities to ensure quality readiness and successful launches.

• Collaborate with Operations and Engineering teams to improve process capability and manufacturing performance.

Customer & Supplier Quality

• Serve as a key escalation point for critical customer quality concerns.

• Strengthen customer relationships through proactive communication and effective issue resolution.

• Partner with Supplier Quality teams to improve supplier performance, risk mitigation, and incoming quality.

• Support customer audits, certifications, and regulatory compliance activities.

Continuous Improvement & Compliance

• Drive continuous improvement initiatives utilizing Lean, Six Sigma, and problem-solving methodologies.

• Ensure compliance with ISO/IATF and applicable regulatory standards.

• Lead internal and external audits and ensure timely closure of findings.

• Monitor quality trends and implement preventive strategies to reduce operational risk.

Qualifications Required

• Bachelor's degree in Engineering or related technical field.

• 10+ years of progressive Quality leadership experience within manufacturing environments.

• Multi-site Quality leadership experience.

• Strong experience with Quality Management Systems and manufacturing quality processes.

• Experience supporting automotive, electronics, industrial, or highly regulated manufacturing environments.

• Knowledge of APQP, PPAP, FMEA, SPC, MSA, CAPA, and structured problem-solving methodologies.

• Experience leading customer quality escalations and executive-level communications.

• Strong leadership, communication, and stakeholder management skills.

• Fluent in English and Spanish.

Preferred

• Master's degree preferred.

• Experience within global or matrix organizations.

• Lean Six Sigma certification preferred.

• Experience supporting high-mix / high-volume manufacturing operations.

• Familiarity with IATF 16949 and ISO 9001 standards.

Leadership Competencies

• Strategic mindset with strong operational execution.

• Ability to influence across cross-functional and global teams.

• Strong analytical and decision-making skills.

• Customer-focused leadership approach.

• Ability to lead organizational change and transformation initiatives.

• Strong coaching and talent development capabilities.

Littelfuse is an equal opportunity employer committed to empowering every associate to make a difference - everywhere, every day.

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At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.