Position Summary
The Quality Engineer is responsible for supporting all quality functions and supervision of Process Auditor. This role partners closely with production, engineering, and supply chain teams to drive continuous improvement, resolve quality issues, and implement robust quality systems that support world-class manufacturing standards. This role will be responsible for the Cutting, Embroidery, Quilting, Sewing and final assembly of Seat and Back Cover Assemblies for marine applications. The role is responsible for the development of all PPAP Packages and communications with all customers. This role leads efforts to reduce Cost of Poor Quality - including rework, quality issues, and defects in the process. This person is responsible for communicating with all relevant stakeholders on activities including critical quality issues, project status, root cause analysis, and corrective actions. The ideal candidate is direct, data-driven, and enthusiastic about delivering positive/exceptional customer experience through flawless product quality.
Key Responsibilities
Product & Process Quality
- Lead plant-level quality activities to ensure products meet specifications and customer expectations. Manage all Process Auditor(s).
- Analyze and facilitate efforts to reduce internal Scrap and Rework.
- Analyze and facilitate efforts to reduce process defects and non-conformances at all stages of the process.
- Monitor in-process and final product quality metrics (FPY, DPU, COPQ, scrap, rework, warranty trends)
- Develop and maintain control plans, work instructions, inspection standards, and quality documentation.
- Perform layered process audits and product audits to verify compliance.
- Provide primary support in the creation/completion of the Monthly Quality Updates
- Lead improvement projects based on internal quality metrics/data, warranty data, and customer feedback to reduce and eliminate repeat issues, while improving overall quality of product(s)
- Develop criteria for acceptance documents, FMEA, control plans, Product/Process Check Sheets, Work Instructions, as needed to communicate requirements to production and inspection teams.
Problem Solving & Root Cause Analysis
- Lead root cause investigations using structured methodologies (8D, A3, 5 Whys, Fishbone)
- Implement and validate corrective and preventive actions (CAPA methodology)
- Support containment actions to protect customers and production flow.
- Analyze internal defects and field/warranty data to identify systemic issues.
Continuous Improvement
- Support/Drive Lean or structured methodologies (Six Sigma) to improve product quality and reduce variation.
- Identify and eliminate waste through process optimization and mistake-proofing (poka-yoke)
- Support Kaizen events and cross-functional improvement projects.
Cross-Functional Collaboration
- Work closely with Manufacturing Engineering, Design Engineering, Supplier Quality, Supply Chain, and Production teams to resolve quality issues.
- Participate in new product introduction (NPI) to ensure designs are manufacturable and meet quality standards.
- Provide feedback on design improvements based on plant and field data.
Supplier Quality Support
- Collaborate with Supplier Quality and Procurement to address incoming material issues.
- Support and manage selected suppliers. Develop with the suppliers, corrective actions and qualification activities as needed.
- Approve Supplier PPAPs.
- Develop Scorecards for certain Commodities, when required.
Customer & Warranty Focus
- Review warranty claims and customer feedback to identify trends.
- Support field issue resolution and corrective action implementation.
- Ensure lessons learned are communicated and incorporated into processes.
- Interface with Customers related to quality issues and present data and corrective actions.
Compliance & Standards
- Maintain compliance with company quality systems and applicable standards.
- Support internal and external audits.
- Ensure adherence to safety and environmental regulations.
- Provide support or lead efforts to all assigned quality team members to ensure training, development, and support as needed in the completion of their duties.
Miscellaneous Responsibilities
- Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
- Learn how to measure parts as needed using CMM/Scanner or other measuring systems.
- Ensure product/process tests and procedures are properly understood, conducted, and evaluated and that product/process modifications are investigated if necessary.
- Develop tools/fixtures to aid in the process and improve efficiency.
- May be customer facing - requiring issue investigation, CAR completion, internal solution validation, proper communication, and documentation control.
- Maintain spending in support of departmental budget goals.
- Other duties as assigned.
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