Quality Engineer

HIGHLIGHTSOn-SiteFull-TimeComponent Solutions Eng LOCATIONFarmers Branch TX Step into the innovative world of LG Electronics. As a global leader in technology LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise Lifes Good embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions Media Entertainment Solutions Vehicle Solutions and Eco Solutions. Our management philosophy Jeong-do Management embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management these values shape our corporate culture fostering creativity diversity and integrity. At LG we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG we strive to make Life Good for Everyone.The OpportunityTo continually strengthen its business and support its growth in North America LG Electronics is seeking a Quality Engineer II to join our Component Solutions team. This position will support product quality and reliability by conducting product testing failure analysis and quality investigations while working directly with customers and internal teams to resolve quality concerns.The Quality Engineer will serve as an important technical point of contact for assigned customer accounts helping identify root causes coordinate corrective actions and drive continuous improvement. This role will work cross-functionally with Quality Assurance Sales Engineering customers and LGs global manufacturing and quality teams.Here is why you should come join our teamYoull join a collaborative global organization where youll have the opportunity to directly influence product quality and the customer experience. In this role youll gain hands-on exposure to product testing failure analysis customer quality issues and continuous improvement while partnering with teams across North America and LG operations in Korea Thailand and Mexico.This is an individual contributor position that offers meaningful ownership of customer quality issues giving you the opportunity to lead investigations recommend solutions and see quality improvements through from identification to resolution.What Youll DoPerform product and compressor testing to evaluate product performance quality and reliability.Conduct teardown and failure analysis of returned products and components to identify root causes of quality issues.Investigate customer complaints field returns warranty claims and post-production quality concerns and coordinate appropriate corrective actions.Analyze statistical and quality data to identify trends recurring issues and opportunities for product or process improvement.Prepare quality reports including field return analysis warranty claim reporting testing results findings and corrective actions.Serve as the primary quality contact for assigned customer accounts responding to quality concerns and providing technical recommendations and solutions.Collaborate with internal Quality Assurance Sales Engineering and global engineering and manufacturing teams to investigate and resolve product and customer quality issues.Recommend and implement improvements to testing procedures analytical methods product quality and manufacturing or assembly processes.Identify opportunities to improve quality and manufacturing efficiency while reducing quality-related costs.Participate in quality meetings with customers internal teams manufacturing locations and headquarters to communicate findings and coordinate improvement activities.Maintain accurate quality records test results reports and supporting documentation.Prioritize urgent customer quality matters and initiate appropriate actions while coordinating with management and global quality teams as needed.Job RequirementsBachelors degree in Engineering or a related technical field.Ability to understand and apply quality assurance principles testing methodologies and analytical processes.Proficiency with Microsoft Excel including the ability to organize analyze and report on quality-related data.Strong problem-solving and root cause analysis skills.Ability to analyze technical information and quality data to identify issues and recommend solutions.Strong written and verbal communication skills with the ability to communicate technical information to internal teams and customers.Ability to work effectively across multiple functions and with global teams.Ability to manage multiple priorities and respond quickly to urgent customer quality concerns.Korean and English bilingual communication skills preferredExperience in quality engineering manufacturing quality supplier quality product testing reliability or a related engineering environment is preferred.Experience performing product teardown failure analysis or root cause investigation is preferred.Experience working directly with customers on product quality or technical issues is preferred.Knowledge of statistical quality analysis and continuous improvement methodologies is preferred.Experience with compressors HVAC components mechanical products or other engineered products is a plus.Frequent travel required up to 30 of the timeRecruiting Range85000-110000 USDBenefits Offered Full-Time EmployeesNo-cost employee premiums for you and your eligible dependents for competitive medical dental vision and prescription benefits.Auto enrollment with immediate vesting of competitive company matching contributions in a 401k Retirement Savings Plan with several investmentoptions.Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives varies by role.Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.Family orientated benefits such as paid parental leave and support for families raising children with learning social behavioral challenges or developmental disabilities.Group Rate Life and Disability Insurance.Benefits Offered TemporaryContractors Eligible for the relevant benefit programs offered through our partner agencies.Privacy Notice to California ApplicantsApplicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at 973-477-7090 orsupportlg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.All qualified applicants will be considered for employment without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information protected veteran status or any other characteristic protected by applicable federal state or local law.In addition to the above LG believes that pay transparency is a key part of diversity equity and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset experience licensure certifications internal equity and other business needs. While we consider geographic pay differentials in final offers because we operate in many geographies where applicable the salary range listed may not reflect all geographic differentials applied.