Quality Engineer

Position Summary

Key Responsibilities

• Serve as the quality lead for assigned product lines throughout the product lifecycle.
• Investigate customer returns and internal nonconformances in partnership with Manufacturing Engineering.
• Lead root cause investigations and develop corrective actions using 8D, 5 Why, Fishbone, FMEA, and other problem-solving methodologies.
• Drive resolution of internal quality issues and customer complaints.
• Develop and deliver quality-related training for production and support teams.
• Create quality plans during the proposal and product development phases.
• Participate on the Change Review Board to evaluate engineering and document changes.
• Review manufacturing plans to ensure inspection points, acceptance test procedures (ATP), and special gauging requirements are properly incorporated.
• Develop inspection plans for receiving, in-process, assembly, final, and test inspections.
• Act as the primary quality contact during customer, AS9100, and FAA audits.
• Monitor quality metrics, perform trend analysis, and recommend continuous improvement initiatives.
• Prepare and present quality performance reports during management reviews.
• Conduct internal quality system audits, issue corrective action requests (CARs), and verify implementation of corrective actions.
• Monitor supplier quality performance, review supplier documentation, and issue supplier corrective actions when necessary.
• Represent Quality on the Material Review Board (MRB).
• Evaluate customer claims and process Return Material Authorizations (RMAs).
• Interface directly with customers through meetings, audits, online portals, and other communication channels.
• Manage and resolve customer-issued corrective actions for assigned product lines.
• Perform other duties as assigned.