This position will be responsible for supporting the Quality Management System and Quality Department objectives. Focus areas of this position are: Customer relations, supplier quality, improvement of existing products, introduction of new products, process development and/or improvement, GLP Quality Assurance Unit (QAU), and GLP Archiving.
Key Responsibilities
Develop and maintain relationships with key partners and suppliers, to ensure mutual success. Implement processes to select and re-evaluate suppliers and verify incoming materials.
Ensure that outsourced processes are supported, and quality expectations are communicated. Continually evaluate performance of outsourced process contractors.
Ensure that customer needs are agreed to, captured and translated effectively into product specifications and other instructions.
Measure and communicate customer feedback throughout the organization. Ensure effective investigation of customer complaints and timely response to customers.
Manage customer requests for information (e.g. supplier questionnaires) and assist in customer audits of Pilot facilities and processes.
Support Design & Development process for new products. Act as the new product liaison (Technical to plants) to ensure smooth scale-up of new products.
Provide on-site plant support for all quality system processes as needed.
Facilitate and lead process improvement and lean manufacturing projects within the plants.
Ensure effective management of nonconforming products, including reporting, investigation, capture of costs, and corrective action.
Conduct plant training in basic quality tools. These can include sharing best practices across the organization, SPC, error proofing, cause mapping, and using feedback from internal customers.
Assist in optimization of plant instructional tools such as work instructions and flow charts as needed.
Responsible for ensuring compliance with the ISO 9001 and Responsible Care Management Systems including the establishment of policies and procedures, assigning responsibilities and tracking progress.
Competencies
Required:
Bachelor’s degree in chemistry, chemical engineering, or a related field
2+ years of manufacturing experience
Exceptional verbal and written communication skills with proven ability to communicate effectively with all levels of management and staff as well as customers as needed
Exceptional ability to partner across cross-functional teams and multiple work groups to accomplish assigned tasks
Ability to maintain confidentiality and use discretion as needed
Ability to travel to plants and other locations as needed
Recommended:
ASQ CQE certification
Experience with Lean manufacturing and quality improvement tools
Experience working with Sales and Customers to prevent and solve problems