The North America Propulsions System Transmission, Drive line and Gear reducers organization (PTDR) is currently seeking a Quality & Warranty Acceleration Engineer (WAT Engineer) to join the PTDR team at the Quality Engineering Center (QEC) in Auburn Hills, MI. WAT Engineer is responsible for investigating and working on PTDR quality issues as they come through the warranty, or the plants, or supplier quality spills, etc. He/ she will be the issue manager and lead solver for a certain issues and will be responsible, along with other team members involved, for triaging new issues, root cause analysis, and quickly and effectively identifying the immediate and the permanent corrective actions. He/ she will also be responsible to create a Lessons learned and to complete a read across with other program/ applications to ensure the same issues don't repeat again in the future for the same root cause.
The incumbent will report to a team lead (Engineering Quality Chief Engineer) and should have knowledge of commonly used concepts, practices, and procedures for automotive and powertrain development, and quality systems and procedures.
Responsibilities include:
Accelerate the quality/ warranty issues resolution through deep collaboration between Quality and Engineering.
Support the quality and field action personnel in warranty claim analysis, claim triage, and early detection
Support GIMs (Stellantis Global Issue Management System) creation and handover with correct team members assignments.
Responsible to create 1-pager per approved template, and ensure proper documentations are included and attached to every GIMs
GIMs root cause analysis/ identification
Request access to company owned vehicles as they come to Stellantis Quality Engineering Center (QEC) for repair, or through employees Incident disposition system (IDS) entrees for issues analysis.
Monitor GIMs resolution progress
GIMs solution in the vehicle assembly plant and Aftersales
Assess the robustness of the solutions (ICA & PCA) in the Stellantis vehicle/ Supplier plants and feasibility of the service solution, physically reviewing the product/process changes, internal metrics and control plan update
Clean point effectiveness monitoring (painter chart)
Initiate and ensure "service actions" are completed for every GIM.
Lessons learned for standards update to protect future launches and support read across
Support KPI reviews and forecast update
Support field early warranty (FEW) reviews (opening & closing markets) for programs they are responsible for
Support "short loop" quality reviews with plant(s)
Support Control Tower Steering Committee and reviews as needed for GIMs escalations
Support all reviews with senior management for top issues.
Basic Qualifications:
Bachelor's degree in Mechanical, Electrical, Aerospace, Engineering, or related degree field
A minimum of 5 years of experience in Product Engineering
A minimum of 3 years of experience in Automatic Transmissions, and/ or Driveline stems and components, release, validation, problem solving, etc.
Strong written and verbal communication/presentation skills
Proficiency in MS Office applications, specifically MS Excel and Project
Working knowledge of GD&T and understanding full detail on drawings
Preferred Qualifications:
Master's degree in engineering
Familiar w/ Quality-related metrics
Shainin Red X certifications
Design for Six Sigma DFSS - GB or BB certifications.