Job Description
Job Description
Title: Quality - Facilities Standards Manager I
Requisition #: 681120
Location: Huntersville, NC, US
Career Area: Facilities
Information at a Glance
Job Description
We are looking for a Quality - Facilities Standards Manager to join our team supporting Mecklenburg County in North Carolina. The Quality - Standards Manager provides leadership, support, and consultative services to develop and improve new and existing Aramark Facilities programs and tools. Provides support to individual regions and accounts in the implementation and improvement of systems, standards, and processes to ensure consistency of Aramark operating programs and capabilities from one facility to the next.
Job Responsibilities
- Apply technical expertise to evaluate Aramarks operating program standards, measure performance and recommend solutions in order to enhance or improve operations
- Document observations and recommendations with formal reporting methods for client and internal audiences
- Provide national support to our proprietary computerized maintenance management system relative to development upgrades and enhancements
- Publish and maintain Standard Operating Procedures (SOPs) for each specific line of service: Grounds and Landscaping, Operations and Maintenance, and Cleaning
- Liaison with regional Operations Excellence staff, Operations and Sales teams to provide Facilities expertise to Benchmark, APPA and Sustainability
- Provide support to the regional Operational Excellence staff and Operations teams for new facility management accounts and ensure the full implementation of Aramarks operating programs
- Assists in the development, implementation and facilitation of technical training programs for Facilities Front-Line Managers and employees
- Collaborate nationally with the Directors of Business Development to support facilities programs in selected retention effort and new facilities sales efforts through conducting business surveys and assisting in the creation of business models for potential client opportunities
- Access and monitor select accounts through compliance audits to ensure compliance with our client contracts, Aramark, government and local safety laws and regulations This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Qualifications
- Requires 1-2 years of technical experience in the appropriate facilities-related operations or similar complex multi-location businesses
- Requires a bachelor's degree or equivalent experience in related field
- Must have an ability to manage multiple projects and assignments in a diverse environment with a focus on client and customer service
- Demonstrates strong interpersonal and communication skills: verbal, written, presentation and the ability to connect with a wide range of people and behavior styles
- Skilled with handheld technology and Microsoft Office
- Proven analytical and decision-making skills
- Creative and flexible in demeanor and style to adapt to new situations in a constantly evolving, dynamic environment
- Encourages and demonstrates collaboration by developing cooperative relationships throughout the organization
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Numbers & Facts
| Location | Huntersville, NC |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.
Skills
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