Quality Improvement Director

South County Mental Health Center

Delray Beach, FL

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Accreditation Standards, Analysis Skills, Auditing, Behavioral Health, Benchmarking, Best Practices, Clinical Practices/Protocols, Communication Skills, Computer Systems, Continuous Improvement, Corrective Action, Data Analysis, Detail Oriented, Documentation, Healthcare, Healthcare Administration, Internal Audit, Interpret Regulations, Leadership, Licensed Mental Health Counselor (LMHC), Maintain Compliance, Microsoft Office, Nonprofit, Office Equipment, Patient Care, Patient Safety, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Safety Management, Program Evaluation, Provider Credentialing, Psychiatry and Mental Health, Psychology, Quality Assurance, Quality Management, Quality Monitoring, Regulations, Regulatory Compliance, Regulatory Requirements, Risk, Risk Management, Safety/Work Safety, Social Work, Standards of Care, Writing Skills

LOCATION

Delray Beach, FL

POSTED

30+ days ago

Quality Improvement Director

Position Summary
South County Mental Health Center, Inc. is seeking an experienced and strategic Quality Improvement Director to lead agency-wide performance improvement and compliance initiatives. This leadership role is responsible for developing, implementing, and monitoring quality management systems to ensure excellence in patient care and adherence to regulatory standards. The Director works with a high degree of independence while collaborating with leadership and department teams to drive continuous improvement, manage risk, and support organizational goals. This role is critical in promoting a culture of quality, safety, and accountability across the organization.

About Us
South County Mental Health Center, Inc. is a private, non-profit, Joint Commission-accredited behavioral healthcare provider serving Southeast Palm Beach County. We are dedicated to delivering compassionate, high-quality mental health services to individuals and families in our community.

Minimum Qualifications

Master’s degree in Social Work, Psychology, Health Administration, or related field (required)
3+ years of experience in quality improvement, compliance, or risk management (required)
Strong written and verbal communication skills
Working knowledge of Microsoft Office and documentation systems

Preferred Qualifications:

License in LMHC or Risk Management
Health administration background
Strong knowledge of regulatory standards (e.g., Joint Commission, state and federal requirements)

Duties and Responsibilities
Quality Improvement Leadership

Develop, implement, and oversee the organization’s Quality Improvement (QI) program
Monitor performance metrics and identify opportunities for improvement
Lead performance improvement initiatives across departments
Ensure continuous readiness for accreditation and regulatory reviews

Compliance & Risk Management

Ensure compliance with all applicable federal, state, and accreditation standards
Investigate incidents, track trends, and implement corrective actions
Oversee risk management processes and patient safety initiatives
Maintain policies and procedures aligned with regulatory requirements

Data Analysis & Reporting

Collect, analyze, and interpret data to drive decision-making
Prepare and present reports to leadership on quality outcomes and trends
Monitor key performance indicators (KPIs) and benchmark results

Training & Collaboration

Educate and train staff on quality improvement practices and compliance standards
Collaborate with department leaders to implement best practices
Support a culture of continuous improvement and accountability

Audits & Reviews

Conduct internal audits, chart reviews, and program evaluations
Ensure accuracy and completeness of documentation
Coordinate external audits and accreditation surveys

Core Competencies

Strong leadership and strategic thinking skills
High attention to detail and analytical ability
Ability to interpret and apply regulatory standards
Effective communication and presentation skills
Problem-solving and decision-making capabilities
Ability to influence and collaborate across all levels of the organization
Commitment to quality, safety, and continuous improvement

Physical Demands

Primarily sedentary work with occasional standing and walking
Ability to use standard office equipment and computer systems
Occasional movement throughout facility for audits and meetings

Working Conditions

Professional healthcare office and clinical environment
Frequent interaction with leadership, clinical staff, and regulatory bodies
May require participation in audits, inspections, or urgent compliance matters
Standard business hours with occasional extended hours as needed

Performance Standards
Performance will be evaluated based on:

Effectiveness of quality improvement initiatives and outcomes
Compliance with regulatory and accreditation standards
Accuracy and timeliness of reporting and audits
Reduction of risk and incident trends
Collaboration with leadership and department teams
Organizational readiness for surveys and inspections

Schedule & Work Details
Full-Time Position
Schedule: Monday – Friday (hours may vary based on organizational needs)
Location: In-person (Delray Beach, FL)
Salary: $90,000

Benefits
We offer a comprehensive benefits package, including:

Health, dental, and vision insurance
Paid time off
Life and long-term disability coverage
Voluntary benefit options
401(k) with employer match

Additional Information
Background check required
Drug-free workplace
Equal Opportunity Employer (EOE)

Apply now.

Because of the work we do in the community, a full background check is required for all staff.

We are a drug free employer.

South County Mental Health Center, Inc is an EOE.

About the Company

South County Mental Health Center

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