Quality Improvement Manager

The following duties are normal for this position. The incumbent may perform some or all of these duties however; it is not an exclusive or all-inclusive list. Other duties may be assigned.

• Establishes site(s) strategies, systems and controls to support company and customer objectives in the areas of Quality Assurance/Compliance
• Establishes and reports site(s) key Quality performance metrics and provides leadership support to assigned sites to ensure scorecard objectives are met
• Implements and maintains overarching Quality framework, which utilizes assessment, training, and monitoring techniques to ensure compliance with federal, state and local laws and regulations, and independent agency standards
• Establishes and assures implementation of company-wide Quality programs
• Manages quality incident resolution process including completion of root cause analyses, calculation of total cost of quality, implementation of corrective actions, and communication to key stakeholders
• Addresses Quality concerns and operational improvement opportunities working with key stakeholders and implementing corrective actions
• Manages the external/internal audit processes and supports site Quality representative responsible for executing any needed corrective action to address audit deficiencies
• Provides guidance on staffing, training, employee relations and performance management to develop and enhance the Quality function, working closely with direct reports
• Maintains industry, professional and technical knowledge by networking, attending industry events, and reviewing professional publications

Education & Experience

• Bachelor's degree strongly preferred
• High School Diploma or equivalent required
• Minimum of 6 years of relevant experience required
• Experience in the corrugate industry is a plus

Knowledge, Skills & Abilities

• Ability to work cross-functionally to identify root-causes of quality defects and to execute appropriate countermeasures.
• Knowledge of and ability to use and influence organization's policies, standards and procedures guiding manufacturing processes
• Knowledge of methods, accepted practices, considerations and regulatory requirements associated with safety and protection of workers, environment and site
• Knowledge of the existing and planned approaches and methods for manufacturing products or product components
• Knowledge of the day-to-day operations of a manufacturing plant or facility
• Knowledge of and experience with effectively managing changes to the production environment and process
• Knowledge of and ability to identify a problem and use a disciplined approach to bringing that problem to a successful resolution

Physical Requirements & Work Environment

• Primarily works in a production setting with time also spent in an office setting
• Frequent walking and standing required

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