Quality Improvement Program Manager - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB

This position supports performance measure monitoring and improvement functions for the Medicaid Segment's managed care organization. The role oversees performance measures across the organization and provider network for both behavioral and physical health care. Responsibilities include monitoring, reviewing, and evaluating performance measure data and technical specifications. This position must reside in Arizona within the Geographical Service Area to meet contract compliance requirements.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

Work Experience:

• 5 years of experience in the health care payer or provider space

Education:

• Bachelor's Degree

Licenses:

• None required

Certifications:

• None required

PREFERRED QUALIFICATIONS

Work Experience:

• 10 years of healthcare experience, preferably within the Arizona Medicaid system
• Experience leading system-wide interdisciplinary improvement projects

Education:

• Master's degree in business, healthcare administration, or related field

Licenses:

• None

Certifications:

• Certified Professional in Healthcare Quality (CPHQ) or CHCQM preferred

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Drive performance improvement for NCQA HEDIS and other quality metrics

• Develop and implement system-wide performance improvement projects

• Develop and monitor Corrective Action Plans and evaluate effectiveness

• Collaborate with internal departments (Quality Management, Performance Improvement, Quality Analytics) to ensure data integrity

• Supervise staff performing performance improvement and monitoring functions

• Report performance outcomes to leadership, regulators, and stakeholders

• Analyze data and communicate insights and recommendations to internal teams and provider agencies

• Monitor and track provider performance to identify trends, issues, and compliance gaps

• Develop intervention strategies to improve outcomes and ensure compliance with contractual requirements

• Conduct research, analyze data, and produce reports and recommendations

• Attend meetings with AHCCCS, provider agencies, and other stakeholders as needed (travel required)

• The position has an onsite expectation of 1 day per week and requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

• Perform other duties as assigned

COMPETENCIES

REQUIRED JOB SKILLS

• Subject matter expertise in NCQA HEDIS and CMS Core performance measure methodologies
• Experience working with Medicaid managed care organizations
• Proven ability to collaborate with executive leadership across complex organizations
• Strong experience in data analysis, reporting, and presentation (written and verbal)
• Excellent analytical and problem-solving skills
• Ability to build trust with diverse stakeholders
• Strong interpersonal, collaboration, and communication skills
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, MS Project)
• Ability to maintain confidentiality and protect sensitive information

REQUIRED PROFESSIONAL COMPETENCIES

• Strategic and consultative program management approach
• Strong analytical skills with ability to identify root causes and solutions quickly
• Ability to work independently and make confident decisions
• Flexibility to adapt to changing priorities

REQUIRED LEADERSHIP COMPETENCIES

• Confidence working with all levels of internal and external stakeholders
• Collaborative and motivational leadership style
• Ability to manage sensitive and confidential situations professionally

PREFERRED COMPETENCIES

Preferred Job Skills:

• Advanced proficiency in Microsoft Office and experience with Daptiv preferred

Preferred Professional Competencies:

• None

Preferred Leadership Competencies:

• None

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.