POSITION SUMMARY:
The Quality Improvement Specialist plays a key role in ensuring that the department performs at the highest levels on standardized, national measures of clinical care quality. He/She ensures the accurate and timely collection of data from clinical records, identifies opportunities for improvement, communicates and works collaboratively with multidisciplinary improvement teams, and facilitates the creation and implementation of improvements in care processes.
Position: Quality Improvement Specialist
Department: Insurance Expense
Schedule: Part Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
- Provide support to multidisciplinary teams in the development, implementation and evaluation of quality care initiatives
- Participate in the development and implementation of data collection tools
- Ensure accurate collection of data for selected, standardized measures of clinical quality
- Review accuracy of data collected from clinical records and other sources
- Enter data retrieved from clinical and administrative systems into web-based programs
- Work effectively with colleagues internally and externally to ensure that deadlines are met for data submission to various internal and external stakeholders.
- Provide pertinent quality data and related improvement reports in a timely manner to department leadership, relevant Quality Improvement teams, and external stakeholders.
- Serve as a resource to multidisciplinary team assisting data analysis efforts in order to identify opportunities to improve patient care for selected patient populations.
- Work actively with clinical staff to facilitate the highest possible performance on selected clinical quality measures
- Participate in the development and implementation of strategies to enhance continuous improvement in processes across the practice to include quality metrics and billing.
- Evaluate national clinical quality measures and the practices performance on these measures.
- Actively participate on multidisciplinary quality improvement teams to meet organizational goals for selected clinical quality improvement initiatives.
- Develop and maintain positive, collaborative, supportive working relationships with the medical staff, nurses, administration, department management and staff
- Plan, organize, and prioritize work in order to meet organizational goals and objectives.
- Ensure that activities conducted support requirements of key external agencies such as CMS, The Joint Commission, State of Massachusetts and other professional groups to whom data is reported
- Actively participate in Joint Commission readiness preparation and surveys.
- Provide education and support to colleagues and staff regarding quality improvement
- Actively network internally and externally to develop skills, knowledge base, and opportunities to promote the quality initiatives at BMC. Participate in pertinent professional education to maintain current knowledge of best improvement practices for select patient populations.
- Utilizes hospital's cultural beliefs as the basis for decision making and to support the hospital's mission and goals.
- Participate on other improvement projects as assigned by the Director of Home Care and Operations Manager.
Must adhere to all of BMC's RESPECT behavioral standards.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:
- Bachelors' Degree, Masters' Degree or clinical degree in relevant field preferred.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
EXPERIENCE:
- 5 to 7 years of experience in quality improvement or process improvement in a hospital or comparable environment
KNOWLEDGE AND SKILLS:
- Ability to provide leadership and coordinate the work of a team of assigned team members.
- Excellent oral and written communication skills; ability to be detailed oriented in all notes and documentation.
- Demonstrated ability and experience in areas such as training, team building, program development/management and problem solving.
- Ability to analyze needs and apply resources effectively to meet those needs.
- Ability to achieve targeted results through motivating, mobilizing, and delegating to others.
- Experience with Windows, Word, Excel, Outlook, Internet and web page usage/updating, social networking and other technologies that can be used to further carry the program's mission.
Req id: 31280