Quality Investigator

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

Conducts investigation of open service requests. Responds timely to Customer Service with investigation results. Reviews and closes approved QMs in a timely manner.

• Ensures that nonconforming products related to QMs is quarantined in a timely manner, and affected personnel is notified.
• Responds to inquiries pertaining to Service requests, non-conforming product, or spare part requests.
• Collects and maintains assigned quality records and metrics.
• Periodically reviews QMs, quality notifications, in SAP, and informs management when trends occur.
• Performs 5S activities in Quality area.
• Process RMA's including receiving, preparation for storage and 'putaway'.
• Perform 1st piece inspection for Service + area including BOM checks and Item verification.
• Perform additional inspections and audits throughout the distribution process.
• In the absence of other Quality personnel, the Quality Investigator may be required to perform additional responsibilities such as: Processing NSP's
• Other special projects and duties may be assigned, as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

QUALITY SKILLS

• Critical Thinking-means assessing situations and making informed decisions
• Problem Solving-understanding the problem well, thinking of new solutions and using strategies that fix the issue.
• Self Manage- This position needs someone who can manage their own workload and understand what they need to do next with little to no direction.
• Flexible- The tasks for this job are varied and the need will change based on the situation at hand.
• Communication- Be able to clearly communicate with people throughout the process and at different levels within the company.
• Teamwork- It is important for this role to be able to work within a team

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and keep data logs.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Keeping track of processing time.

PHYSICAL DEMANDS

• Regularly required to stand, walk, use hands, speak, and hear.

• Frequently required to move throughout production, warehouse, service, quality, or operational areas.

• Occasionally required to bend, stoop, reach, climb, crouch, and lift up to 50 pounds, with or without reasonable accommodation.

• Specific vision abilities include close vision, distance vision, and the ability to observe work areas, equipment, and product details safely.

WORK ENVIRONMENT

• Works in an office, warehouse, production, service, quality, or operational environment with occasional frequent exposure to moving equipment and moderate noise levels.

• May be exposed to varying temperatures, dock conditions, tools, equipment, dust, or other common operational conditions.

• Must follow all safety rules, personal protective equipment requirements, and operational procedures when in operational areas.

• May be required to work extended hours, weekends, or adjusted schedules based on business needs.