Quality Liaison I

Teijin Automotive Technologies is the world leader in the compounding and manufacturing of lightweight composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry leading benefits. Called BENEfits4U, our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more.  

Job Description

The Quality Liaison will act as the primary point of contact between the company and its customers to ensure that quality standards are met and maintained. This role involves close collaboration with both internal teams and customers to address quality concerns, manage audits, and implement continuous improvement initiatives. The Quality Liaison is responsible for ensuring that products meet customer requirements and industry standards, while also fostering strong relationships with customers.

Key Responsibilities:

• Serve as the primary contact for all quality-related issues with customers, ensuring timely and effective communication.
•  Monitor, review, and analyze production processes and product quality to ensure compliance with customer specifications and industry standards (e.g., IATF 16949, ISO 9001).
• Investigate and resolve quality complaints from customers, coordinating with internal teams to implement corrective and preventive actions.
•  Support customer audits and visits, ensuring that all quality documentation is up-to-date and readily available. Assist in internal and external audits as required.
• Collaborate with production, engineering, and other departments to identify opportunities for process improvements that enhance product quality and reduce defects.
• Prepare and present regular quality reports to both internal management and customers, highlighting key metrics, trends, and areas of concern.
• Maintain accurate records of quality issues, corrective actions, and communication with customers.
•  Provide training to production staff on quality standards and best practices to ensure a culture of quality throughout the organization.
• Work with suppliers to address quality issues and ensure that incoming materials meet specified requirements.

Qualifications:

• Minimum of 3-5 years of experience in a quality role within the automotive industry, preferably with a Tier 1 supplier.
• Bachelor’s degree in Engineering, Quality Management, or . Relevant certifications (e.g., Six Sigma, CQE) are a plus.

• Skills:
  • Strong understanding of automotive quality standards (IATF 16949, ISO 9001).
  • Excellent problem-solving skills with a focus on root cause analysis.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers.
  • Proficiency in quality management tools and software (e.g., APQP, PPAP, FMEA, SPC).
  • Ability to work independently and handle multiple priorities in a fast-paced environment.

If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, Teijin Automotive Technologies is the place for you!