Quality Liaison

Zoetis Inc

Mukilteo, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

American Society for Quality (ASQ), Analysis Skills, Calculators, Cell Biology, Chemistry, Clinical Laboratory, Communication Skills, Continuous Improvement, Corrective Action, Detail Oriented, Document Control, Documentation, Establish Priorities, Event Management, Hematology, Histology, Identify Issues, Laboratory Operations, Maintain Compliance, Microbiology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Operations, Performance Metrics, Policy Development, Presentation/Verbal Skills, Project Tracking, Project/Program Coordination, Project/Program Management, Quality Management, Quality Metrics, Quality Monitoring, Return on Investment (ROI), Root Cause Analysis, Staff Training, Standard Operating Procedures (SOP), Structured Analysis, Time Management, Training/Teaching, Veterinary Medicine, Work From Home, Writing Skills

LOCATION

Mukilteo, WA

POSTED

30+ days ago

Quality Liaison

Mukilteo, WA Lab

Summary:

The Quality Liaison is responsiblefordrivingNon-Conforming Event (NCE)managementandconformance toZRL Qualitychecklistsand policiesfor their location, as well asprovidingcoordinationfor local Document Control. The primary focus is on investigating NCEsandOpportunities forImprovement(OFIs),developing and implementingCorrective/Preventative Actions(CAPAs), andsupporting thequality team indriving continuous improvement. This role serves as a subject matter expert in quality systems, supports staff trainingof qualityrequirements,toolsand initiatives, and collaborates withLab Operations,Medical,OperationsSupport, and other supporting departmentteams.Additionally, this position willbe responsible forprojectmanagingthequalityassessmentactivities,participatingas anauditorin Quality Assessments, and leading the lab inOFIresolution.The Quality LiaisonutilizestheMediaLabweb-basedQuality Management Systemplatformfor daily operations andservesanadministrator for thissoftware.This roleis also responsible for compiling and analyzingqualitymetricsforquality scorecardsfor their location.

Job Duties:

* Oversee and project manage Non-Conforming Event Management for site. Collaborate with local management and subject matter experts to investigate and resolve Quality Improvement Tickets (QITs). Apply structured root cause analysis techniques (such as 5 Whys, Fishbone Diagram, etc.) to accurately identify underlying issues, work with departmental and local leaders to develop and implement corrective/preventive actions (CAPAs), and, when appropriate, include Return on Investment (ROI) analysis using the Cost of Poor Quality calculator.

* Conduct periodic comprehensive and weekly focused audits to maintain continuous quality conformance to ZRL checklist requirements for patient safety and assessment readiness. Coordinate onsite audits for location, participate in other ZRL Quality Assessments as required, and project manage and participate in the resolution of findings through Opportunity for Improvement (OFI) QITs.

* Act as the site's Document Control specialist, ensuring all documents are properly managed and compliant, and maintaining an up-to-date local SOP manual for use during system downtime.

* Deliver training to staff on Quality related programs, tools, philosophies and processes. Serve as subject matter expert to answer questions around document control, NCEs, good documentation practices, temperature monitoring, quality assessment program and quality related topics to ensure consistent compliance and excellence.

* Manage the Man Overboard (MoB) program for location by overseeing the Man Overboard program. Coordinate the searches for missing samples using MoB form, ensuring each incident is documented as a Quality Improvement Ticket (QIT) to facilitate tracking through resolution, remediation and corrective action development.

* Generate and communicate local quality metrics to inform Management Review KPI feedback.

* Contribute to other quality improvement projects and fulfill other duties as assigned.

Education/Experience:

MinimumRequirements:

* Requires anAssociate's degree in scienceor related discipline or equivalent combination of experience and/or education.

* Minimum oftwo(2)years on the bench in a veterinary or clinical laboratory.Mustpossessan understanding of most service lines and departments offered by the ZRL network to includeaccessioning, chemistry, hematology, histology, microbiology, parasitology,urinalysisand cytology.

Preferred Experience:

* Previousexperience inlaboratoryQuality Management.

* Experience with Non-conformingEvent Management,InternalAuditing,and/orDocument Control.

* Experience withMediaLab.

* MLS/MT/MLS/CLSand/orRelevant ASQ Certification.

Technical Skills Required:

* Proficient in the use of the Microsoft Office suite, including Excel, Outlook,WordandPowerpoint.

* Strong analytical and troubleshooting abilities, and a flexible, adaptable approach to shifting priorities and new challenges

* Ability to apply established organizational policies to make decisions with minimal supervision.

* Excellent written and oral communication skills.

* Ability to work within a team and as an individual contributor in a fast-paced, demanding, and changing environment.

* Candidatemustpossessflexibility to respond to constantly changing conditions and priorities.

* Self-directed - can work remotely with little supervision on most tasks.

* Excellent organization, prioritization, and time management skills - can work effectively under pressure.

* Exceptional attention to detail.

* (Preferred) Advanced skillsutilizingExcel, PowerBIand/or other software to generate andanalyzerreportspertaining tometrics, raw data, and other role related tasks.

Physical Position Requirements:

* Able to work hours on a computer and tolerate computer screens

* Ability to traveldomesticallyup to 5%.

* Some irregular hoursas needed tocollaborate with Lab Operations teams.

Routine responsibilities may includestanding and/or walking for extended periods of time

The US base salary range for this full-time position is $61,000 - $88,000. Our salary ranges are

determined by role, level, and location. The range displayed on each job posting reflects the base pay target range

for new hire salaries for the position. Within the range, individual pay is determined by work location and additional

factors, including job-related skills, experience, and relevant education or training.

This position is also eligible for short-term incentive compensation

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional

and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning

on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.

Visit zoetisbenefits.com to learn more.

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

About the Company

Zoetis Inc

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