Quality Manager

Gordon, Inc.

Bossier City, LA

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JOB DETAILS

SKILLS

Auditing, Communication Skills, Computer Skills, Computer Software, Continuous Improvement, Corrective Action, Customer Support/Service, Dental Insurance, Diversity, ERP (Enterprise Resource Planning), Establish Priorities, Follow Through, Graphics, Health Insurance, Interpersonal Skills, Leadership, Maintain Compliance, Mentoring, Multitasking, Needs Assessment, Operational Support, Organizational Skills, People Management, Performance Management, Policy Development, Problem Solving Skills, Procedure Development, Process Improvement, Process Management, Quality Management, Quality Metrics, Resource Management, Root Cause Analysis, Shipping Requirements, Spreadsheets, Staff Training, Statistical Process Control, Strategic Planning, Team Player, Time Management, Training/Teaching, Vision Plan, Word Processing, Writing Skills

LOCATION

Bossier City, LA

POSTED

10 days ago

Benefits:

Employee Stock Ownership Plan (ESOP)
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

RESPONSIBILITIES:

Provide Senior Level Leadership as the Champion of Total Quality for the Company:
- Assume the role of a senior leader and advocate for Total Quality within the organization.
- Manage an objective process to ensure strict adherence to established Quality policies and procedures.
- Develop a comprehensive strategy aimed at instilling a Total Quality culture throughout the organization.
- Create tactical plans and processes specifically designed to educate and train all employees at Gordon on the principles that guide a Total Quality Process.
- Take responsibility for monitoring behavioral practices and providing objective measurements that will offer clear direction for necessary development and continual improvement of our Quality processes.
Set the standard for Total Quality by exemplifying the desired behaviors and attitudes in your own actions and decision-making.
Demonstrate integrity, excellence, and a commitment to continuous improvement, serving as a role model for employees at all levels.
Encourage positive change by acknowledging and reinforcing behaviors that align with established Quality Standards:
- Provide constructive feedback and recognition to individuals and teams who demonstrate a commitment to Total Quality and showcase improvements.
Establish a structured approach for continual improvement that involves all levels and departments:
- Foster a culture of learning and growth, where employees are encouraged to identify areas for improvement and contribute ideas for enhancing Quality processes.
- Implement mechanisms for regularly evaluating and reviewing processes to identify opportunities for refinement and optimization.
Develop a comprehensive orientation program for new employees that focuses on instilling a strong understanding of Total Quality principles and practices:
- Provide thorough training on Quality policies, procedures, and expectations to ensure new and existing employees are aligned with the organization's Quality objectives from the start.
- Organize regular training sessions to reinforce Total Quality principles and practices among all employees.
- Develop training materials and resources that cover topics such as process improvement, problem-solving, statistical process control, and effective teamwork.
Provide personal Support to the Operations Teams and Services Teams with your personal assistance when needed to accomplish the completion and shipment of Customer requirements:
- Offer hands-on support to operations and services teams, assisting them in meeting customer requirements and ensuring timely completion and shipment of products.
Provide guidance and mentorship to help teams overcome challenges and maintain high-quality standards throughout the process.
Conduct Quality Audits throughout the facility to ensure compliance with established policies, processes, and procedures:
- Regularly assess the organization's adherence to established Quality policies, processes, and procedures through systematic audits.
- Identify any deviations or non-compliance and take corrective actions to address them promptly.
- Use audit findings to provide insights and recommendations for continuous improvement in Quality processes.

INTERPERSONAL SKILLS AND CHARACTER TRAITS

In addition to the above responsibilities, as the leader in this role, you are expected to possess and apply the following interpersonal skills and capabilities:
- Strong Interpersonal Skills:
  - Display excellent listening skills and demonstrate an ability to understand the needs of others.
  - Appreciate and value diversity, fostering an inclusive and collaborative environment.
- Excellent Planning and Organization Skills:
  - Structure tasks effectively, establish priorities, and follow through on commitments.
  - Ensure efficient use of resources to achieve desired Quality outcomes.
- Able to Successfully Manage Multiple Tasks:
  - Demonstrate proficiency in managing and coordinating multiple tasks simultaneously.
  - Prioritize and allocate resources effectively to meet objectives.
- Strong Problem-Solving Skills:
  - Possess strong analytical and problem-solving abilities.
  - Apply a systematic and data-driven approach to identify root causes and implement effective solutions.
- Strong Goal Orientation:
  - Show a commitment to delivering excellent internal and external customer service.
  - Strive for continuous improvement and the attainment of all customer and job specifications.
- Excellent Adaptability in a Changing Environment:
  - Thrive in an environment that undergoes change and proactively adapts to new circumstances.
  - Embrace opportunities for growth and improvement.
- Works well in a Team setting, but is capable of good performance in a private setting:
  - Collaborate effectively with colleagues and foster a cooperative team environment.
  - Demonstrate self-motivation and independence when working individually.
- Strong Computer Skills (spreadsheets, word processing, graphics and ERP):
  - Possess proficiency in using computer software and applications relevant to the role, including spreadsheets, word processing, graphics tools and M1 ERP system.
- Excellent Written Skills and ability to communicate data in both written and verbal presentations:
  - Exhibit strong written communication skills, effectively conveying information and data in a clear and concise manner.
  - Present findings and reports verbally in a professional and articulate manner.
- Ability to perform well in a stressful environment:
  - Remain calm and composed under pressure, maintaining focus on quality objectives.
  - Effectively manage stress to ensure continued high performance.
- Capable of successfully and enjoyably applying a "hands-on" approach to the work:
  - Demonstrate a willingness to actively engage in tasks at all levels, including hands-on involvement, when necessary.
  - Lead by example in demonstrating a strong work ethic and dedication to quality.
- Is Principle-centered in Approach to dealing with the various needs of individuals:
  - Demonstrate fairness, ethics, and respect in all interactions.
  - Uphold principles of integrity and treat individuals with dignity and professionalism.

About the Company

Gordon, Inc.

Gordon, Inc., located in Bossier City, LA, is recognized as a leader in the engineering and manufacturing of custom architectural specialty products. For over 50 years, our products have been used to help create commercial, industrial and institutional buildings worldwide. Notable Gordon projects include DFW International Airport, Dallas Cowboys Stadium, 9/11 Memorial Museum, and World Trade Center Tower 1, the Freedom Tower. Gordon specializes in sustainable architectural metal products for interior and exterior applications. Product applications include specialty metal ceilings and wall systems, drywall and plaster trims, column enclosures, and many other architectural specialty products. Systems are designed for commercial, acoustical, educational, cleanroom, data center, healthcare, correctional, industrial, and institutional environments. Gordon, Inc. is an award-winning manufacturer and is widely known throughout the industry as the leader in custom architectural specialties. Company Benefits: Gordon, Inc. is an employee owned company. As an employee of Gordon, Inc., you will be allowed to share in the value and growth of the company and accumulate ownership in the stock of the company, at no cost to you. Gordon, Inc. also offers Health, Dental, Voluntary Term Life insurance and Disability benefits as well as a comprehensive 401k Retirement Plan and paid time off. We are an equal opportunity employer. For more information, please visit our website at www.gordon-inc.com.

COMPANY SIZE

50 to 99 employees

INDUSTRY

Construction

FOUNDED

1964

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