8D, Capability Maturity Model (CMM), Coaching, Communication Skills, Continuous Improvement, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Cost Control, Cross-Functional, Customer Satisfaction, Documentation, External Audit, ISO (International Organization for Standardization), Internal Audit, Leadership, Machining, Machining Operations, Maintain Compliance, Manufacturing, Manufacturing/Industrial Processes, Metrics, Microsoft Office, Multitasking, Oil and Gas, Operational Control, Organizational Skills, Performance Metrics, Problem Solving Skills, Process Improvement, Process Validation, Product Design, Product/Service Launch, Production Part Approval Process (PPAP), Purchasing/Procurement, Quality Assurance, Quality Control, Quality Management, Quality Metrics, Regulations, Regulatory Compliance, Resolve Customer Issues, Root Cause Analysis, Sales, Team Player, Vendor/Supplier Evaluation
Position Title: Quality Manager
Department: Quality
Location: Fenton, MO
Reports To: Director of Quality
Classification: Salary -Exempt
Position Summary:
The Quality Manager is responsible for the overall quality performance of manufactured industrial products and the effectiveness of the Quality Management System. This role provides leadership and direction to the Quality team, including Quality Supervisors, Inspectors, and Engineers, while driving continuous improvement, cost reduction, and customer satisfaction initiatives.
The Quality Manager partners cross-functionally with Engineering, Manufacturing, Sales, Purchasing, and Customers to ensure compliance with all regulatory and customer requirements and to strengthen a culture of quality excellence across the organization.
Essential Job Duties:
- Owns and maintains the Quality Management System (QMS), including the Quality Assurance Manual, policies, and procedures; ensures compliance with ISO standards.
- Leads all external audits (customer and regulatory), including preparation, execution, and follow-up actions; serves as the primary site representative for audits.
- Establishes and drives corrective and preventive action systems including root cause analysis.
- Provides leadership and oversight to Inspectors and Engineers; sets expectations, coaches, and develops team members.
- Develops and executes internal audit programs to ensure compliance and continuous improvement.
- Partners with Engineering on new product introduction, design changes, and process validation.
- Collaborates cross-functionally to align operations with quality standards and customer requirements.
- Leads supplier quality initiatives, including audits and corrective actions.
- Oversees FAIRs, PPAP documentation, and quality records.
- Leads customer complaint investigations through resolution.
- Serves as technical authority for inspection and measurement systems.
- Drives continuous improvement initiatives focused on quality, efficiency, and cost reduction.
- Partners with Director of Quality on strategic goals and metrics.
- Develops and tracks KPIs and drives accountability.
- Promotes a culture of quality and continuous improvement.
Required Education:
- Bachelor's degree in Engineering, Quality, Manufacturing, or related field, or equivalent experience.
- 5–8+ years of progressive quality experience including leadership.
Required Experience/Skills:
- Knowledge of Quality Management Systems and ISO standards.
- Experience in machining and manufacturing processes.
- Knowledge of Lean, DFM, PPAP, and 8D methodologies.
- Strong leadership and problem-solving skills.
- Ability to manage multiple priorities.
- Proficient in Microsoft Office.
- Strong communication and organizational skills.
Desired Experience / Skills:
- Experience in flow control valves or similar products.
- Experience with Zeiss CMM.
- Experience with ISO 13485.
- Strong cross-functional collaboration skills.
Work Environment:
- Manufacturing environment including machining and assembly operations.
Control Devices (or "CDI"), an HBM Holdings company headquartered in Greater St. Louis, is a leading designer and manufacturer of engineered flow control solutions in the compressed gas, compressed air, oil & gas, and liquid controls markets. The company offers custom valves and flow control solutions for companies who place a premium on quality. Control Devices leverages operational excellence and flow control expertise to deliver trustworthy flow control products and innovative solutions that protect life and our planet.
CDI offers competitive compensation, a comprehensive benefits package, paid time-off, personal protective equipment reimbursement for safety shoes and prescription safety glasses, casual dress work environment, and a solid 401(k) retirement plan to promote financial security.
Control Devices, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.