Join a well-established heavy manufacturing company as an influential leader dedicated to upholding the highest quality standards. Your mission will be to spearhead quality initiatives, collaborating closely with cross-functional teams, including Sales, Engineering, and Production, to ensure that customer expectations are not only understood but consistently surpassed. You will report directly to the President, supervising a dedicated team of 2-4 professionals. In this pivotal role, you'll be responsible for transforming complex customer specifications into precise, achievable standards that align with our fast-paced manufacturing demands. Your commitment will be instrumental in nurturing customer satisfaction by adeptly aligning quality frameworks to dynamic production environments.
Key Responsibilities:
- Oversee comprehensive quality performance, spanning customer relations, internal processes, and supplier engagements.
- Act as the chief point of contact for quality-related dialogues, customer audits, and issue resolutions.
- Translate customer expectations into actionable internal protocols.
- Collaborate with various departments to ensure smooth alignment and consistent processes.
- Lead investigations and implement corrective actions for any internal or customer-reported quality issues.
- Foster accountability and high-quality outcomes across all production stages.
- Manage inspection processes and ensure adherence to materials and customer standards.
- Support ITAR and EAR compliance, ensuring accurate data and product handling.
Required Qualifications:
- Proven expertise in managing ISO 9001 systems within a manufacturing domain, plus experience leading quality teams.
- Strong experience in handling customer audits, addressing complaints, and facilitating corrective actions.
- Proficiency in manufacturing processes, ERP/MRP systems, and Office applications.
Preferred Qualifications:
- Familiarity with supplier quality oversight and industry-specific standards in sectors like aerospace and oil & gas.
- Experience with lean methodologies and ITAR/EAR compliance.
The role offers competitive compensation alongside robust benefits, including a 401(k) plan, bonus opportunities, comprehensive health benefits, and support for continuous education.