Quality Manager I - Full Time

Location: Quality Improvement (52550) - Everett
FLSA Status: Exempt
Supervisory Responsibilities: No
Reports to: Quality Director
Union: No

About the Role

The Quality Manager I partners with clinical and operational leaders to improve the quality, compliance, and effectiveness of behavioral health services across Compass Health. This position develops, implements, and monitors clinical and administrative quality improvement initiatives while supporting regulatory compliance, documentation excellence, and continuous process improvement.

Working collaboratively across programs, the Quality Manager I analyzes performance data, facilitates quality reviews, supports audits, develops training resources, and helps drive organization-wide initiatives that improve client outcomes and operational excellence.

Key Responsibilities

Quality Improvement & Compliance

• Support quality improvement initiatives across assigned departments and service lines, including policies, workflows, documentation standards, forms, and training.
• Conduct prospective, concurrent, and retrospective chart reviews to evaluate documentation quality and regulatory compliance.
• Recommend improvements to quality review processes and organizational workflows.
• Collect, analyze, interpret, and report performance data to identify trends and improvement opportunities.
• Develop reports, presentations, and recommendations that support leadership decision-making.
• Participate in the development, implementation, and monitoring of Corrective Action Plans (CAPs).
• Assist with external audits and coordinate responses with regulatory and contract entities.
• Review Special Occurrence reports as part of the Quality Team, ensuring timely follow-up and compliance with agency standards.
• Provide backup support to the Chief Quality Officer on compliance, privacy, and risk management matters.

Process Improvement & Training

• Assist with policy and procedure development, revisions, and implementation.
• Develop and deliver program-specific training related to quality improvement, documentation, coding, and regulatory requirements.
• Support implementation teams by providing guidance on new projects, forms, workflows, and agency initiatives.
• Facilitate quality improvement workgroups, meetings, conference calls, and cross-functional collaboration.
• Serve as a resource to program leadership regarding policies, procedures, compliance requirements, and quality initiatives.
• Provide consultation regarding clinical documentation and coding best practices.
• Support client and family service concerns related to quality improvement initiatives.
• Serve as a liaison with managed care organizations (MCOs), administrative service organizations (ASOs), and other contract partners.
• Participate in agency committees, community meetings, and regional workgroups that support quality improvement and organizational excellence.
• Participate in regularly scheduled supervision, meetings, and required trainings.

What You Bring

Education & Experience

• Bachelor's degree in Social Sciences, Public Health, Nursing, or another related field required.
• Master's degree in a related field preferred.
• Current Washington State licensure (or equivalent) in Social Work, Marriage & Family Therapy, or Mental Health Counseling preferred.
• Five (5) or more years of direct behavioral health experience preferred.
• Experience developing and implementing quality improvement initiatives preferred.
• Experience designing and facilitating training for small and medium-sized groups preferred.
• Valid Washington State Driver's License and current automobile insurance required, if applicable.
• Ability to travel occasionally throughout the five-county service area.

Knowledge, Skills & Abilities

• Strong commitment to client-centered care and continuous quality improvement.
• Knowledge of quality improvement methodologies, compliance standards, and behavioral health documentation practices.
• Strong analytical, critical thinking, and problem-solving abilities.
• Ability to interpret data and recommend meaningful process improvements.
• Excellent customer service and relationship-building skills across all organizational levels.
• Strong facilitation, presentation, and training skills.
• Ability to lead collaborative workgroups and engage staff in organizational change.
• Excellent organizational skills with exceptional attention to detail.
• Ability to prioritize multiple projects in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong computer proficiency, including Microsoft Outlook, Word, Excel, Teams, and Zoom; experience with PowerPoint and Visio preferred.
• Ability to pass a pre-employment criminal background check, which may include an additional DSHS review.

What We Offer

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employer-paid Life and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO)
• Paid Holidays
• 403(b) Retirement Plan with Employer Match
• Professional Development Funds
• Education Leave Opportunities
• Employee Wellness Programs
• Opportunities for Growth and Advancement
• A mission-driven culture dedicated to improving lives and strengthening communities

About Compass Health

Compass Health is Northwest Washington's behavioral healthcare leader, providing comprehensive mental health, substance use disorder, supportive housing, and integrated healthcare services across Snohomish, Skagit, Island, San Juan, and Whatcom counties.

Our Quality Improvement team partners across the organization to advance clinical excellence, regulatory compliance, and continuous improvement, ensuring high-quality, person-centered care for every individual we serve.

Learn more at www.compasshealth.org

Physical Demands / Work Environment

This position primarily operates in an administrative office environment with occasional travel throughout Compass Health's service region. Hybrid work arrangements are available. Employees must occasionally lift and/or move up to 20 pounds and regularly sit, stand, walk, speak, and use close vision. The work environment is generally moderate in noise level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer

Compass Health is an Equal Opportunity Employer, supporting equity regardless of race, color, national origin, religion, sex, age, marital status, sexual orientation, gender identity, veteran status, or disability unless based on a bona fide occupational qualification.