Quality Manager - Laboratory Services

Come Be Part of a Mission that Matters!

Neogen is looking for a Quality Manager - Laboratory Services that will provide leadership and first line management to the Quality and Performance Officers, to ensure an effective quality of services for the Laboratory Services department. To provide specialist advice and knowledge to the regional management team and unit staff to ensure the successful implementation of Quality Management Systems that adhere to the requirements of ISO/IEC17025 and similar mandated quality standards. Manage the QMS to ensure we remain 'audit ready' and to provide leadership and assistance in the laboratory's day to day functions.

Essential Duties and Responsibilities:

• Provide effective direct line management including appraisal, development, performance monitoring and competency assessments as well as supporting and motivating staff to problem solve and promote good practice.
• Engage with Accreditation Body assessment audits, delivering evidence of compliance, recognizing valid improvement actions, and managing their resolution.
• Be responsible for pro-actively seeking improvement to service delivery, responding to complaints or dissatisfaction, and implementing effective corrective actions.
• Work with Managers to identify opportunities to develop capabilities, innovation, improve efficiencies, and reducing costs where applicable.
• Responsible for implementation of quality management systems that meet accredited quality standards for ISO/IEC 17025, leading project plans and working closely with Managers to ensure compliance.
• Management of internal audit program, addressing priorities and needs and ensuring appropriate reporting and effective close out of non-conformances raised.
• Ensure we are always 'audit ready'.
• Participate and assist in the development of business cases, as appropriate, to support change around Quality Management Systems and their effective implementation.
• Supervise and assist in the day-to-day activities in the laboratory with frequent updates provided to the Laboratory Manager. To carry out any other duties deemed reasonable by management.
• Tabulates and graphs data and prepares technical reports for senior personnel.
• Work with R&D and technical services on necessary product validations.
• Potential international and domestic customer visits, tradeshows, and Neogen global locations (5% travel)
• Participates in External Proficiency programs as appropriate.

Skills and Competencies:

• Cultural Savvy: Demonstrates company values of Openness, Honesty, Respect, Credibility and Service through all actions, behaviors, and communication.
• Communication: Clearly conveys information and ideas through a variety of media. Varies message based on audience. Actively listens to all team, peer and leadership while fostering collaboration.
• Leading Others: Delegates tasks appropriately to enhance individual and team effectiveness. Leverages team members unique differences to drive performance and plan for the future.
• Decision Making and Problem Solving: Sees opportunities for innovative problem solving. Generates unique, workable, and useful solutions to difficult problems. Ensures team has information and tools necessary to make decisions.
• Driving Performance: Drivers performance within team. Utilizes time and resources effectively. Creates accountability for Objectives and Key Results (OKRs), seeks innovative solutions and sets priority standards.
• Organizational Strategy: Is the expert in their function and uses understanding of the organization to help drive performance. Stays abreast of industry and market trends. Translates information effectively to team and aligns team goals to organizational goals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Education and/or Experience:

• Minimum Bachelor's Degree in physical science, chemistry, or related fields
• Minimum 2 years work experience with laboratory setting.
• Minimum 1 year experience in a technical management role is preferred.
• Prior experience of successfully implementing and managing a quality management system accredited to ISO/IEC 17025 or a similarly robust conformity assessment standard is desirable.
• Experience in presenting scientific results to diverse audiences is preferred.
• Experience in diagnostic kit validation is preferred.
• Language Skills: Ability to read, interpret and understand documents such as safety rules, operating instructions, and procedural documents in English. The person must be able to read computer screens in English. Ability to speak effectively in front of team members and in front of other general group meetings.
• Mathematical Skills: Ability to perform routine, college level mathematical operations, including statistical functions.
• Computer Skills: To perform this job successfully, an individual must have a solid knowledge of computers and OS systems as well as the ability to effectively communicate electronically. Knowledge and experience with Microsoft Office, Power Point is also required. Statistical software experiences a positive.

What We Offer

At Neogen we believe that taking care of our employees allows them to do their best work. When you join our team, you'll enjoy competitive benefits and the opportunity to make a meaningful difference every day.

Benefits include:

• Benefits starting on Day One - Medical, dental, and vision coverage begin on your first day of employment.
• 401(k) with company match - Invest in your future with retirement savings and company contributions.
• Paid Time Off (PTO) - Enjoy generous paid time off so you can rest, recharge, and spend time with those who matter most.
• Career Growth Opportunities - We are committed to promoting from within and providing the tools, training, and support to help you grow your career.
• Meaningful Work - Be part of a team whose work has a real impact on our customers, communities, and the world around us.
• Collaborative Culture - Join a team that values innovation, respect, teamwork, and continuous improvement.

Come build your future with us while making a difference every day.

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WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world's best-known food companies. Neogen's solutions are critical to the health and well-being of our customers' operations - and in turn their consumers. What we do matters!

Neogen's culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust - the principles which guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It's the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.