Quality Manager

Defines success for recruiting, interviewing, onboarding, coaching, performance reviews, and succession planning.

Mission

Build and maintain a world-class quality organization that consistently delivers exceptional products, scales operations, develops great people, and continuously improves systems while protecting customer trust through uncompromising integrity.

Quality exists to enable successful delivery, not prevent delivery. Quality partners with operations to deliver conforming products on time while protecting customers and the business.

Outcomes

1. Build and Maintain a World-Class Quality System

Success Indicators:

• Zero major AS9100 findings
• No repeat audit findings
• 100% calibration compliance
• 95%+ corrective actions closed on time

2. Improve Product Quality & Protect Customers

Success Indicators:

• Improve FPY by 5%
• Reduce RMAs by 25%
• Reduce customer complaints by 20%
• Reduce COPQ by 15%

3. Enable Operational Excellence Through Quality

Success Indicators:

• Reduce inspection lead time by 20%
• Average NCR age below 14 days
• Reduce NCR backlog by 50%
• Reduce quality-related production delays by 25%

4. Ensure Product Release & Customer Requirement Compliance

Success Indicators:

• 100% contract review completion
• Zero requirement-review escapes
• Zero release-process shipment holds

5. Build a High-Performing Quality Organization

Success Indicators:

• 90%+ team retention
• 100% training compliance
• Successor identified for key positions
• Positive employee engagement feedback

6. Lead Strategic Quality Improvement

Success Indicators:

• Complete 3 major improvement projects annually
• Deliver $100K+ documented savings
• Improve at least 3 key business KPIs

Experience

3-5 years in quality -ideally a quality engineer prior or similar + CMM programming skills

Competencies

Integrity: Does the right thing when no one is looking.

Craftsmanship: Takes pride in products, systems, processes, and work quality.

Ownership: Acts like an owner and delivers results.

Empowerment: Develops people and creates future leaders.

Team-First Collaboration: Builds trust and strong partnerships.

Positive, Hardworking & Resourceful: Finds a way and maintains positive energy.

Quality Systems Leadership: Expertise in QMS, AS9100, audits, calibration, and corrective actions.

Business Partnership: Quality supports successful delivery while protecting customers.

Strategic Thinking: Balances immediate needs with long-term growth.

Communication: Communicates clearly with customers, teammates, auditors, and leadership.

Definition of an A-Player

An A-Player Quality Manager is a builder of systems, people, and trust. They protect customers through integrity, pursue excellence through craftsmanship, develop teammates through empowerment, create environments where people enjoy coming to work, partner with operations instead of policing operations, and leave every process, product, and person better than they found them.