Compensation: $60,000-$70,000 annually, plus bonus eligibility
Position Summary
The Quality Manager is responsible for leading quality assurance and control processes within a manufactured housing production facility. This role ensures that all homes produced meet the company's quality standards, HUD code requirements, and customer expectations. The Quality Manager partners closely with production, engineering, and plant leadership to drive continuous improvement, reduce defects, and ensure consistent, high-quality output across all stages of home construction-from framing through final inspection.
Essential Duties and Responsibilities
Other duties may be assigned based on business needs.
Quality Strategy & Compliance
Develop, implement, and maintain plant-wide quality control programs aligned with company's corporate standards and HUD/manufactured housing regulations.
Ensure compliance with federal, state, and local building codes and inspection requirements specific to modular and manufactured homes.
Interpret and communicate quality standards, inspection criteria, and regulatory requirements to production teams and leadership.
Production Quality Oversight
Lead quality inspections throughout all phases of home construction, including framing, electrical, plumbing, finishing, and final set readiness.
Establish and monitor in-line and final inspection processes to ensure consistent product quality across all homes produced.
Partner with production managers to identify quality risks and implement corrective actions to minimize rework, scrap, and warranty claims.
Continuous Improvement
Utilize Lean Manufacturing, Six Sigma, and Total Quality Management (TQM) tools to drive process improvements and defect reduction.
Analyze production data, defect trends, and customer feedback to identify root causes and implement sustainable corrective actions.
Lead plant quality improvement initiatives focused on efficiency, cost reduction, and product reliability.
Team Leadership & Training
Supervise and develop Quality Control Inspectors and related staff within the plant.
Provide hands-on training to production teams on quality standards, workmanship expectations, and proper construction techniques.
Partner with plant leadership to build a culture of quality, accountability, and continuous improvement.
Customer & Warranty Support
Investigate customer complaints, warranty issues, and field quality concerns related to finished homes.
Collaborate with service, sales, and production teams to resolve issues and prevent recurrence.
Ensure timely and effective communication of quality-related issues and resolutions.
Supervisory Responsibilities
Directly manages Quality Control personnel within the manufacturing facility.
Responsible for hiring, training, performance management, and disciplinary actions in accordance with company policies and applicable laws.
Oversees scheduling and assignment of inspection activities to support production flow.
Qualifications
Strong knowledge of residential construction, preferably in manufactured or modular housing environments.
Proven ability to apply quality systems and continuous improvement methodologies in a production setting.
Excellent problem-solving and root-cause analysis skills.
High attention to detail with the ability to enforce workmanship standards.
Strategic thinker with a results-driven mindset.
Effective leadership and team development capabilities.
Strong customer focus and commitment to product excellence.
Excellent communication skills (verbal and written).
Technical proficiency with qu
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Numbers & Facts
Location
Pembroke, North Carolina
Salary
$60,000–$70,000
Skills
Analysis Skillsunmatched
Building Codesunmatched
Communication Skillsunmatched
Constructionunmatched
Construction Inspectionunmatched
Continuous Improvementunmatched
Corporate Policiesunmatched
Corrective Actionunmatched
Cost Controlunmatched
County Ordinancesunmatched
Customer Relationsunmatched
Customer/Client Researchunmatched
Data Analysisunmatched
Detail Orientedunmatched
Disciplinary Actionunmatched
Electricityunmatched
Leadershipunmatched
Lean Manufacturingunmatched
Lean Six Sigmaunmatched
Maintain Complianceunmatched
Manufacturingunmatched
People Managementunmatched
Performance Managementunmatched
Plumbingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Product Costingunmatched
Production Controlunmatched
Production Managementunmatched
Production Supportunmatched
Quality Assuranceunmatched
Quality Assurance Methodologyunmatched
Quality Controlunmatched
Quality Managementunmatched
Quality Metricsunmatched
Regulationsunmatched
Regulatory Requirementsunmatched
Residential Constructionunmatched
Risk Analysisunmatched
Root Cause Analysisunmatched
Salesunmatched
State Laws and Regulationsunmatched
Team Buildingunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Total Quality Management (TQM)unmatched
Trend Analysisunmatched
Writing Skillsunmatched
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