Quality Manager

# Position Overview

The Quality Manager is responsible for leading the Quality Management System (QMS), driving quality performance, and ensuring organizational readiness and compliance across all processes, documentation, training, and customer requirements.

This role provides quality systems leadership, people leadership, and cross-functional accountability, ensuring that quality standards are clearly defined, communicated, measured, and continuously improved. The Quality Manager partners cross-functionally to ensure consistent adherence to documented standards, accurate quality reporting, and effective audit readiness. This includes leadership of Quality objectives, continuous improvement, internal audit programs, training standardization, and customer quality escalations.

# Key Responsibilities

## Quality Management System (QMS) Adherence

• Ensure processes, procedures, standards, and controls defined within the companys Quality Management System are adhered to.
• Ensure metric owners understand responsibilities, data inputs, and corrective action expectations.

## Document & Record Control Governance

• Map and maintain the current-state documentation ecosystem, including procedures, work instructions, forms, and records.
• Lead cleanup, harmonization, and standardization of legacy documents.
• Ensure documentation supports audit readiness, compliance, and operational clarity.

## Internal Audit Program & Audit Readiness

• Own the internal audit program, including the annual schedule, checklists, auditor assignments, and reporting.
• Lead audit preparation and coordination, including readiness checklists, evidence collection, and team communication.
• Partner cross-functionally to close audit findings and strengthen systemic controls.
• Serve as the primary leader for external customer or certification audits.

## Training Standardization & Competency Assurance

• Lead creation and governance of training matrices, standardized training content, certification processes, and documentation.
• Ensure training is aligned to documented procedures, QMS expectations, and audit compliance needs.
• Track training completion and ensure ongoing compliance.

## Customer Quality Leadership

• Lead customer quality activities, including complaint investigations, corrective action responses, reporting, and escalations.
• Develop and maintain customer-facing quality dashboards and performance metrics.
• Ensure timely, accurate customer communication and documentation.

## Continuous Improvement (CI) Leadership

• Lead quality-related continuous improvement initiatives, including FLIP or equivalent frameworks.
• Establish cadence for tracking and reporting.

## People Leadership & Team Development

• Supervise coaches and develop Quality team members.
• Oversee Quality staffing, job description creation, requisitions, interviewing, hiring, and onboarding.
• Handle performance management, coaching, and accountability as needed.

## Operational Quality & Compliance

• Partner with Operations, Warehouse, and Supply Chain to address quality issues and implement process improvements.
• Maintain calibration and equipment quality programs.

# Qualifications

## Education & Experience

• Bachelors degree in Quality Engineering, Supply Chain, or a related field required.
• 3-5 years in Quality leadership, Quality Systems, or related roles.
• Experience in electronics distribution or regulated industries preferred.
• Demonstrated experience leading QMS audits, CI projects, and training programs.

## Skills & Competencies

• Strong understanding of ISO-based QMS and internal audit practices.
• Skilled in document control, process mapping, and systemic problem-solving.
• Ability to lead cross-functional teams, drive accountability, and influence without authority.
• Strong communication, documentation, and change management skills.
• Ability to interpret data, lead metrics reporting, and drive performance improvements.
• High degree of ownership, structure, and organizational discipline.

## Preferred Qualifications

• Experience with ISO 9001.
• Experience leading continuous improvement frameworks (8D, PDCA, Lean).
• Experience managing training programs or competency systems.
• Prior experience in Quality Manager, Quality Supervisor, or QMS Lead roles.

# Physical Requirements

• Ability to lift and carry items up to 25 pounds.
• Ability to sit up to 8 hours per day.

# Working Conditions

• Standard office environment with occasional exposure to the warehouse.

# Heres a Few Things We Offer You

• Competitive base salary plus performance-based incentives.
• Comprehensive benefits package including health, dental, vision, and 401k.
• Opportunities for career growth in a global organization.
• A collaborative culture committed to innovation, partnership, and continuous improvement.
• Top-quality medical, dental, vision, and life insurance plans.
• Waldom pays the majority of the medical plan cost.
• Fourteen (14) days of paid time off (PTO) annually, accrued at 2.15 hours per week for the first four (4) years of employment.
• 8 Paid holidays plus 1 floating holiday.
• 8 hours of paid volunteer time off annually.
• Corporate Discount Program.
• Employee Assistance Program.
• 100% Waldom Paid Generous Paid Maternity & Paternity Leaves.
• Tuition Assistance Program.
• Scholarship Program for your eligible children, grandchildren, & legal dependents up to $8k a year.

# Affirmative Action / EEO Statement

Waldom Electronics is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status.

The Company also makes reasonable accommodations for disabled employees. Finally, Waldom Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.